Head of Capital Programme Engagement and Governance

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Job Description

The Head of Capital Programme Engagement and Governance provides strategic leadership for stakeholder engagement across Heathrow's Capital Programme. The role is responsible for shaping and delivering a cohesive, programme-wide engagement strategy, while promoting strong alignment and collaboration across programmes and functions to support effective airline engagement and optimise project outcomes.

The role also acts as a trusted advisor, providing independent assurance to support the quality and consistency of documentation, promote the effective application of capital governance frameworks and processes, and drive continuous improvement and efficiency in governance practices.Operating within the Development function, which delivers integrated capital solutions for customers, operational teams, and business sponsors, the role works closely with Strategy, People, Finance, and a wide range of stakeholders. It leads strategic initiatives that enable transformation outcomes while maximising efficiency and value from existing assets and organisational capabilities.

Responsibilities

• Deliver and embed the programme stakeholder engagement strategy, ensuring alignment with Heathrow's wider business objectives and regulatory requirements.
• Represent Heathrow across capital programmes in senior airline forums, negotiations, and external advocacy activities, identifying opportunities to strengthen partnerships.
• Act as a senior point of contact for engagement and advocacy across all H8 programmes, providing clear and consistent communication.
• Oversee governance across capital programmes, ensuring effective processes for decision-making, risk management, and change control are in place and consistently applied.
• Build and maintain strategic relationships with airline partners and key stakeholders, supporting effective collaboration across programmes.
• Provide strategic leadership for governance activities, including supporting the effective delivery of Heathrow Governance Gateways across H8 programmes.
• Ensure governance frameworks are embedded and consistently applied, working across programmes and with IFS to share insights, support alignment, and promote continuous improvement.

Qualifications

• Proven experience in governance across complex infrastructure or capital programmes.
• Demonstrated experience in stakeholder engagement, governance, or programme leadership roles.
• Strong influencing and relationship-management skills, with the ability to engage effectively with senior external stakeholders.
• A strategic mindset, with the ability to translate vision into clear delivery plans and measurable outcomes.
• A track record of building, developing, and leading high-performing teams.
• Commitment to continuous professional development in leadership, governance, and stakeholder engagement.

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

About the Team

Together, we're working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.

Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It's a collaborative environment, where you can rely on the support of the experts around you as you take on projects you'll both take pride in and feel passionate about.