Head of Business Support, Systems & Performance

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Job Description

The Role:

This is a pivotal leadership role, working closely with the Strategic Director for Care and Wellbeing and operating as a key member of the Directorate Leadership Team. You will lead a diverse and skilled workforce responsible for financial control, performance and continuous improvement across Care and Wellbeing and Together for Families. We're looking for a high level of technical expertise combined with the ability to convene, influence and make connections across the organisation and amongst partners. You'll rapidly understand business need across a range of settings and ensure robust clarity on outturns, benefits and investments. Strong stakeholder engagement skills are a must, and you'll bring an informed appreciation of the cultural as well as operational dynamics of change.

With oversight of financial operations exceeding £360 million annually, you will ensure robust financial governance, drive innovation in service delivery, and lead the transformation of business support systems to improve outcomes for Cornwall's residents and ensure internal processes are effective and cutting-edge.

This position will be subject to an enhanced criminal record disclosure check.

Key Responsibilities

• Lead financial control functions including financial assessments, payment processing functions, income collection, Direct Payments, and Appointee & Deputyships.
• Provide leadership for Care and Wellbeing performance and business intelligence to support statutory reporting and strategic decision-making.
• Act as Information Asset Owner for Mosaic, ensuring data integrity, maintain robust access controls and ensure continuous system development.
• Champion cultural change, workforce development, and inclusive leadership across the service.
• Represent the Directorate at senior corporate forums, influencing wider council strategies.

About you

We're seeking a visionary systems leader who:

• Has proven experience in leading large, multidisciplinary teams in complex public sector environments. Have a proven track record of developing and managing staff, including performance management for an outstanding business support service.
• Is an experienced manager with strong leadership skills, driving and displaying professional standards and behaviour with a passion for continuous improvement.
• Demonstrates expertise in managing and monitoring budgets, planning and adapting resources to ensure delivery of a flexible, consistent high quality and cost-effective service.
• Has expertise in business intelligence, performance management and digital transformation.
• Has a collaborative, inclusive leadership style with a commitment to co-production and community engagement.
• Has the ability to drive innovation, both navigate and champion change, and lead and inspire excellence across services.

What you'll get in return:

Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• A national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Please note, we are unable to offer sponsorship for this role

The full role profile is attached here.

We recommend saving a copy of this to refer to if you are invited to an interview.

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here - The application process.

Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.

About Us

Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options.

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It's a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.