Head of Business Intelligence

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

The post holder will lead and direct the Business Analytics service within the Digital Services department creating value by providing access to relevant information through approved data sets, reports and dashboards that will promote and respond to the clinical service quality improvement, performance and contract management agendas of the organisation. Ensure that the data within the data warehouse and reporting solution is updated to an acceptable frequency to provide confidence that it can be utilised by clinicians and managers in decision making.

Introduce plans, programmes, polices and standards to ensure the timely delivery of the Data Transformation Strategy, enabling the organisation to evolve towards a data-driven and learning organisation.

Main duties of the job

Lead the Business Analytics service, within Digital Services, to ensure that products (data sets, reports, dashboards and analytical cubes) are delivered, create value, and securely accessible.

Oversee the management and recruitment of technical staff within the delivery teams. Ensure supervision and appraisal are aligned to the emerging needs of both Data Analytics and Digital Services strategies. Direct, control and motivate staff to deliver an effective and efficient service.

Lead on development and execution of Data Transformation Strategy, introducing delivery programmes to ensure major milestones are achieved.

Flexible working:

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.

Working for our organisation

About the team:

The informatics team is split into two areas, data delivery and requirements & engagement. These teams work together to deliver against our service model to the organisation.

We work in an environment of collaboration, and whilst we endeavour to deliver information in a right the first-time environment, we have also created the space for teams and individuals to test out new technologies or interest projects within ring-fenced time - often in collaboration with external consultancies who support and encourage learning within the team.

About the location:

The Digital Services Informatics team is based at Jeanette Wallace House, in between Bromley and Croydon (CR0 1FE).

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2). We also provide services and operate across other locations, such as London boroughs of Croydon, Lambeth, Lewisham and Southwark; and substance misuse services for residents of Bexley, Lambeth, Greenwich and Wandsworth.

Detailed job description and main responsibilities

Strategy and Leadership

Lead the Business Analytics service, within Digital Services, to ensure that products (data sets, reports, dashboards and analytical cubes) are delivered, create value, and securely accessible.

Oversee the management and recruitment of technical staff within the delivery teams. Ensure supervision and appraisal are aligned to the emerging needs of both Data Analytics and Digital Services strategies. Direct, control and motivate staff to deliver an effective and efficient service.

Lead on development and execution of Data Transformation Strategy, introducing delivery programmes to ensure major milestones are achieved.

Define the BI Technical roadmap ensuring the delivery of business value through the exploitation of modern and emerging technologies.

Ensure the delivered analytics and products meets the need of the clinical services, quality improvement, performance and contract management agendas of the organisation.

Ensure the production of metadata allowing consumers of the Business Analytics service to understand what products and data sets are available,

Create metrics and monitor the Business Analytics service, sharing performance and improvement ideas with senior management.

Lead on the assurance of data processing and content management by the implementation of the COBIT5 governance methodology. Commission routine external audits to test end-to-end data processing and further improve through continual service improvements, results of which will be routinely shared with the Trust Audit Committee.

Work through collaboration with senior stakeholders, such as Executive Leadership Team, Chief Information Officer, Chief Clinical Information Officer, Performance and Contracts Lead, Quality Improvement Lead, Operation Directorate Leads, South London Partnership, Kings Health Partners, Social Services, Clinical Commissioning Groups and other partners of the Trust.

Provide expert advice and guidance to managers, health professionals and other relevant members of staff on informatics related issues, and the relationship to their programmes of work.

Lead on in the introduction of 'BI Centre of Excellence' forums for both clinical and corporate users of the Data Visualisation Platform. These forums allow for ideas to be shared, provides access to data specialists, resulting in personal development, increase technology adoption and new assets which deliver value to the business as a whole.

Analytical & Visualisation Leadership

Lead on the Analytics and Visualisation Programme, ensuring business alignment with both strategic transformation programmes and tactical needs of the organisation.

Lead on the development of delivery roadmaps and associated plans, monitoring them to ensure delivery to the strategic milestones.

Introduce polices, standards and procedures to ensure that created products and development follows good practices, such as ITIL.

Lead on ensuring the availability and secured access to sophisticated 'simple-to-use' self-service BI tools which provide clinicians and managers vital information to perform their roles more effectively and efficiently. This includes mobile access enabling informed decisions to be made at the time required using the best data-based evidence.

Lead on the development and implementation of light touch data governance strategy and associated policies within the organisation. This will articulate the separation between the provision and management of assured data products (reports, dashboard and data cubes), and the additional value which is created by the users of the data visualisation platform.

Data Engineering Leadership

Lead, implement, manage and continuously monitor the routine delivery of data from disparate information systems and national sources. Implement improvement solutions through change management.

Introduce polices, standards and procedures to ensure that data flow and data model development follows good practices, such as ITIL.

Lead on the management of the Business Intelligence Platform, ensuring the organisation achieves value for money, and takes advantage of emerging technologies which may provide improved performance for reduced total cost of ownership.

Lead of the development of holistic integrated data models which provide business value, and ensuring they are routinely populated from disparate data sources. Ensure that highly valued products are promoted and shared for the benefit of patients, carers, health professionals and other relevant stakeholders.

Person specification

Qualifications and experience

Essential criteria

• Post Graduate Technical degree, and proven technical history
• Evidence of continual professional/managerial development required
• Proven evidence of PRINCE2, ITIL and other methodologies
• Relevant experience in supporting users with knowledge of NHS data reporting, data quality, performance management and Service Improvement
• Understanding of NHS Information Governance and regulatory needs
• Knowledge and experience of Information Architecture Data modelling and visualisation related methodologies, processes, best practices & tools
• Substantial experience in using Microsoft SQL Server and corporate reporting tools including SSIS and SSAS
• Experience of working and engaging with senior clinical staff and operational performance leads
• Experience of delivering a data visualisation programme which clinical data quality and performance management
• Documenting data modelling and visualisation solutions including architectural diagrams, dashboards, extracts, and reports. Create and complete test plans with results
• Understanding of change management within a IT Department
• Good analytical knowledge of spread sheets, database applications and familiarity with macro creating and programming, such as Visual Basic
• Experience of managing budgets and external contractors/consultancies
• Experience of requirements/business analysis techniques
• Negotiating and influencing skills
• Ability to work under pressure
• Dynamic, commercial, customer driven, delivery focused attitude
• Ability work on own initiative, prioritising your own work to meet deadlines, escalating issues to line manager when necessary
• Ability to establish credibility with senior managers and clinicians and with representatives of external agencies
• Ability to communicate effectively with people at different levels
• A flexible and innovative approach to problem solving
• Ability to see information from different perspectives
• Experience in writing reports and project initiation documents

Desirable criteria

• Relevant Professional qualifications
• Working with teams to exploit local utility of IT solutions
• Professional Membership of British Computer Society
• Experience of solution design & development life cycle involving BI technologies and Frameworks
• Experience of best practice procedures in data management and architectural development across a range of organisations
• Experience of corporate reporting tools and abstraction layers such as SAP Business Objects, Microsoft SSAS/SSRS, and Qlikview
• Experience of using data modelling tools to develop data warehouse structures within a Quality Assurance Framework
• Knowledge and awareness of clinical information systems within the NHS
• Knowledge of mental health services or NHS data models
• Good technical knowledge of information systems and their application to clinical services
• Specialist knowledge and experience of statistical/analytical/techniques and procedures specific to NHS Mental Health Trust Information
• Postgraduate/professional qualification in research/advanced statistics

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Documents to download

• Head of Business Analytics (PDF, 432.6KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)