Head of Business Analysis and Change

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Head of Business Analysis and Change

Department: Delivery & Practices

Employment Type: Permanent

Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)

Reporting To: Head of Strategy & Design - Service Line

Compensation: GBP 90,000 - GBP 110,000 / year

Description

Our Head of Business Analysis & Change is responsible for leading a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business.

We believe that good design, research-driven policy, technical excellence, continuous innovation and improvement, and effectively managed change can significantly enhance citizen and user experiences, bolster the resilience of public services, and help to improve the applications that deliver essential services to our society.

The successful candidate will lead the practice to help us to develop and support the sale of a set of differentiated offerings covering transformation, business analysis, change, for a wide range of public services. They will develop a team of Business Analysts, Transformation Leads & Change Practitioners to engage with our clients on their business priorities and challenges, and they will guide and monitor client engagements across Made Tech.

In addition the Head of Practice will be responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries.

This role reports directly to the Head of Strategy & Design Service Line.

Role Profile

• Our Head of Business Analysis & Change is a member of the Strategy & Design Service Line leadership team with the responsibility to develop the capability of the practice to meet business needs and to accelerate the growth of both the practice and wider business.
• You will be responsible for the revenue, margin and utilisation of the practice, collaborating with the other practice, service line, industry and delivery heads to drive excellent services for our Public Sector clients. You will also be responsible for the output of your team working on client projects, proposals and capability development.
• The right person for this role will do this by combining their technical discipline experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector.

Key Responsibilities

• Grow the Business Analysis & Change practice at Made Tech (revenue and headcount); develop trusted relationships with our clients to identify specific growth opportunities and proactively take new ideas to our clients to help them solve their biggest problems.
• Develop joined-up propositions as solutions to client problems; establish Made Tech as an innovator and thought leader in the space, sharing our differentiated approach to improve services across the public sector.
• Lead the Business Analysis & Change practice; hire, develop, motivate and coach a team that understands the user/client needs as well as the technology and lasting change that we are delivering across the public sector.
• Deliver a profitable practice; balance complex client needs with highly performing, suitably leveraged and cost effective teams.
• Help to shape our Service Line and Made Tech; define and articulate the client-facing solutions that support our Industry strategies and help to turn them into client engagements through client conversations, presenting externally as a thought leader and contributing directly to bids.
• Provide subject matter expertise; lead the client conversations as a subject matter expert, and guide and support the account teams to build strategic plans that leverage the practice capability.
• Be a trusted advisor; build strategic relationships with C-Level stakeholders across our public sector client base and the wider industry
• Oversee our deliveries and drive excellence in our engagements; take a hands-on interest in our client deliveries, guide and mentor our delivery teams and liaise with high profile stakeholders and key clients to ensure satisfaction with our contributions.

Skills, Knowledge and Expertise

We have added a comprehensive view of the skills we're looking for in the full job description in our handbook here. In summary, we're looking for:

• Public sector knowledge and senior client relationships
• Leadership skills
• Practice and commercial skills
• Business Analysis and Change craft skills

At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.

Security Clearance

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Our application process

The process will include an initial call with a member of our talent team, two-stage interview process with our Strategy & Design team before a final meet with our Managing Director - we're invested in supporting you to be a success here!

Benefits

If you need this job description in another format, or other support in applying, please email talent@madetech.com.

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Life at Made Tech

We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice).

Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know.

Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

• 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays
• Flexible Working Hours - we are flexible with what hours you work
• Flexible Parental Leave - we offer flexible parental leave options
• Remote Working - we offer part time remote working for all our staff
• Paid counselling - we offer paid counselling as well as financial and legal advice