Head of Business Analysis

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Role Purpose

The purpose of the role is to develop and manage a dedicated Business Analysis team, working to deliver implementation projects for our clients across our product portfolio, in addition to supporting internally facing projects.

Key Responsibilities

• Working with the Head of Product to ensure the Business Analysis team has the tools, processes and practices to enable it to operate at a world class level. This includes our documentation set and governance process for how analysis is carried out across the project lifecycle.
• Promoting an awareness of Business Analysis as an essential function and raising the profile of the team within the organisation will be a key component of the role.
• Managing the Business Analysis team, you will work collaboratively with our Project Management and Product Delivery functions to ensure projects are resourced appropriately.
• Working collaboratively with Product, Technology and Project Management, to ensure business requirements are elicited, captured and managed effectively in accordance with agreed processes.
• Coaching and mentoring your team, enabling them to develop their product and industry knowledge to supplement their Business Analysis skills.
• In addition to team management, acting as an individual contributor, carrying business analysis activities on projects across our portfolio.
• Define and own the Analysis Framework, ensuring it is applied consistently and appropriately across our project portfolio.
• Drive the adoption of industry best practices both in terms of tools and techniques, drawing on previous experience in these areas, and ensuring it is done it a collaborative, inclusive manner.
• Acts as an ambassador for Business Analysis as a discipline across the business, promoting an understanding of the role of the BA across the organisation.
• Management of both less experienced staff and other managers within their area.

Other Responsibilities

• Accountable for the scheduling and delivery of business analysis output.
• Responsible for ensuring analysis is conducted according to the agreed process, to the required levels of quality and in line with industry best practice.
• Fostering a common sense of identity and corporate culture within Business Analysis.
• Ensuring all required skillsets are developed and maintained across the team through matrix management and forecasting.
• Delivery of regular and meaningful management information on team activities to Head of Product and other senior stakeholders.
• Acts as an escalation point for project issues.
• Documents business requirements and produces other business-technical documentation to a high level of quality.

Required Knowledge & Experience

• Business Process Modelling Notation (BPMN)
• UML
• Data modelling
• SQL server
• Industry messaging protocols, including FiX, ISO15022, ISO20022, XML, JSON, CSV
• Microsoft office suite
• Software development lifecycle in an Agile environment
• Behaviour Driven Development and use of gherkin syntax
• Jira
• Confluence

The business knowledge and experience required includes but is not limited to -

• Roles and actors involved within funds distribution
• Functions within a fund management company and the broader funds ecosystem
• Processes involved within the lifecycle of a fund
• Types of financial product
• Role of the regulator
• Market practice
• Project management processes and techniques
• Business analysis practices and techniques
• Problem management processes and techniques
• BCS Business Analysis Diploma preferred
• CISI Investment Operations Certificate preferred

Person Specification

• Communication -
  • Clear and assured communicator of their area's role within the broader company, in addition to being an advocate for the team.
  • Communicates the corporate strategy, in addition to the priorities, targets and goals both within and outside of the team.
  • Provides clear and fair feedback to colleagues and encourages a feedback culture within the organisation.
• Conduct -
  • Tactful and politically savvy in all matters relating to their role.
  • Leads by example and operates in a transparent, open and inclusive manner.
• Teamwork -
  • Able to support and unblock those both within and outside of their team.
  • Trusted adviser to own manager, and others in the senior management team.
  • Able to pre-empt potential conflicts, in addition to being able to manage and mediate existing conflicts.
• Leadership & Management -
  • Motivates and unites the team behind a common cause.
  • Steadily able to manage team members and other people managers across all stages of team development, including the ability to deal with underperformance and conflict within the team.
  • Designs and owns processes and procedures that allow for efficient and effective execution of work with an appropriate level of management oversight.
• Knowledge -
  • Wide breadth of knowledge and high-level understanding of all areas they own.
  • Strong understanding of the wider business context in which the company and area they own operates.
• Delivery and Impact -
  • Ability to balance risk and complexity when devising delivery plans, accepting risk when appropriate.
  • Establishes when to delegate, when to develop capability and when to lead initiatives directly.
  • Thorough, credible and showing attention to detail across all areas of work.
• Problem Solving -
  • Solves complex or ambiguous business problems, individually or through organisational means, bringing benefit to an industry or multiple parties.
  • Builds consensus to solutions where there is divergent viewpoint through negotiation and agreement.
• Organisation -
  • Defines the roles and responsibilities within their function.
  • Establishes resource requirements within their function.
• Ownership -
  • Accountable for the results delivered by their area of the business.
  • Able to act autonomously.
• Planning -
  • Able to plan both strategically and tactically and brings structure and organisation to complex problems.
  • Create processes that result in efficient and consistent decision making.
• Influence -
  • Influences different areas across the company, including at senior management levels.
  • Mentors others.

Our commitment to Diversity and Inclusion

The company is committed to building a diverse, equitable, and inclusive workplace where all employees can thrive, contribute their best and achieve their full potential. We ensure that all recruitment, promotion, and reward decisions are capability-based without regard to protected characteristics. We want you to perform at your best in the recruitment process; if you require any reasonable adjustments for any part of the recruitment process, please let us know.