Head of Account Management - Telematics

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Business Development Manager

Location: Crewe - Field Sales

Schedule: Monday - Friday from 08:30 - 17:00 (no weekends, evenings or bank holidays)

Salary: Competitive Base Salary + Commission!

Heard of us?

We are an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we are committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Purpose

The Department Manager will oversee the Account Management team, responsible for developing and implementing strategies to retain and expand our client relationships. The successful candidate will be a skilled leader, able to inspire and guide their team towards achieving and exceeding our business objectives.

We would love to welcome you to our new global telematics HQ at Arden Sq, Crewe, working hours of Monday-Friday 8:30am - 5:00pm.

Your responsibilities day to day will be...

• Overall management of all in-life customers, including, personal management of selected clients, by developing personal relationships with them.
• Lead and manage the Account Management team, setting clear objectives and KPIs aligned with the company's goals.
• Direct Line management of the current account management team managers.
• Reduce Churn within account base to <1.5%/month.
• To achieve new business targets by cross selling/upselling within customer base.
• Improve the customer experience from on-boarding/in-life management.
• Manage profitability in line with commercial guidelines.

What do we expect of you?

• Develop and implement proactive contact strategy to the customer base.
• Develop and implement account management strategies to maximise customer satisfaction, retention, and growth.
• Monitor and analyse team performance metrics, preparing reports for senior management and identifying areas for improvement and implementing strategies to address them.
• Collaborate with sales, marketing, implementation, tech and other departments to ensure a cohesive approach to customer management and growth.
• Demonstrate excellent commercial acumen to help maintain margin within customer base and to drive GP/ARPU within the customer base and new sales.
• Manage recruitment, training, and development of team members, fostering a culture of excellence and continuous improvement.
• Conduct regular one-on-one meetings and performance reviews with team members to provide feedback, support professional development, and address any issues.
• Develop and implement leading on-boarding strategy ensuring the customer journey from signed to installed and activated is seamless and professional.
• Act as a point of escalation for high-level client issues or concerns, ensuring they are resolved promptly and effectively.
• Have a positive attitude toward customers in all interactions and establish positive rapport.
• Follow all processes and procedures that are put in place which may change from time to time, ensuring relevant policy docs are updated.
• Always keep systems up to date and accurate.

Additional functions and responsibilities

• Function as an effective team leader/senior manager.
• Apply honesty, initiative, flexibility, and confidentiality.
• Keep abreast of industry trends and competitor activities to inform strategic planning and maintain a competitive edge.
• Ensure compliance with company policies, industry standards, and regulatory requirements.

Environment

• The role currently has responsibility within our Arden Sq, Crewe office and will be expected to be present in the office 5 days a week, however, there will also be a regular requirement to attend customer meetings off site and to visit other regional offices from time to time.

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Still curious?

If you feel we are a good match for each other, you can apply online now!

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.