Guest Relations Manager

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Hello from Manchester Marriott Hotel Piccadilly!

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Manchester Marriott Hotel Piccadilly, set in the heart of Cottonopolis, is Manchester's largest four-star hotel with 338 bedrooms including 18 suites.

The Hotel is based in the city of Manchester, only a 5-minute walk away from the Manchester Piccadilly train station.

This is a very exciting time for us while as we have just gone through an extensive refurbishment and a rebrand to Marriott.

As a Guest Relations Manager you will be responsible for:

• Creating memorable experiences for our guests, ensuring that service is smooth, prompt and professional.
• Providing services that are above and beyond for customer satisfaction and retention.
• Being an exceptional brand ambassador
• Supporting implementation of the customer recognition/service program.
• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Intervening in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee wellbeing is preserved.
• Serving as a leader in displaying outstanding hospitality skills
• Replying back to all guests' reviews
• Assisting with daily check ins/ outs
• Undertaking Duty Management shifts
• Overseeing the M Lounge ensuring it is always staffed, well-maintained, and operating smoothly to enhance guest satisfaction.

Our most successful Guest Relations Manager is someone who:

• Sophisticated communication skills
• Focused on consistency and standards
• Confidence in public speaking
• Ability to prioritise conflicting needs
• Strong leadership skills
• Strong organisation and multi-tasking skills
• A positive mindset and a genuine passion for working in hospitality
• At least two years' experience working within Front Office

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

In return we offer fantastic industry leading rewards and benefits, including:

• World class training and development, including leadership development
• Unlimited career opportunities
• Rooms and Food & Beverage discount with Marriott International
• Hot meals on duty and unlimited access to coffee and hot chocolate
• Employee assistance helpline
• Free access to wellness and mental health programmes
• Free parking
• Free Gym access
• Spa Discounts
• High Street discounts with Perkbox points
• Free GP online video consultations via GP service
• Medicash health cover
• A range of team engagement activities

For more information...

Visit: https://www.marriott.com/en-us/hotels/manmp-manchester-piccadilly-hotel/...

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