Guest Experience Manager

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THE ROLE

As the Guest Experience Manager you will be responsible for ensuring all of our VIP guests have a memorable stay with us; where we not only meet but exceed their expectations. Your tasks will include but will not be limited to:

• Manage and oversee the entire VIP guest journey from post reservation to check in through to departure.
• Review the incoming VIP guests on a weekly basis in order to assign appropriate rooms, establish guests needs in advance of their arrival and prepare appropriate amenities
• Create a bespoke check in experience for VIP's to ensure discretion and privacy if necessary.
• Develop and implement guest relations strategies with the Director of Rooms to further improve the guest experience.
• To be the key point of contact for any VIP guest staying with us ensuring you build a strong positive and ongoing relationship with them.
• Manage and provide direction to all employees on the floor during shifts and events.
• Ensure correct use of all reservations systems for any VIP bookings.
• Be forward thinking and innovative when it comes to ways of working and best practice.
• To offer strong leadership, mentoring, and guidance to your team.
• To be an ambassador for Nobu as well as a strong leader who embodies our values and commitment to our teams.

EXPERIENCE

• Experience in an Assistant Guest Experience or Assistant Guest Relations Manager role.
• Wxperience within a 5* Hotel.

BENEFITS OF JOINING OUR TEAM

• Opportunities to progress within our hotel and the wider portfolio
• Access to a suite of innovative and varied learning and project opportunities
• Exciting wellness and volunteering opportunities
• 28 days holiday (including bank holidays) which will increase through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• The opportunity to have a say in the direction of our hotel by joining one of the many committees across the hotel.
• 50% off all food and beverage
• Eligibility for tuition or sponsorship
• Free meals whilst on duty
• Refer a Friend Scheme
• 2 Hotel-wide social events a year including Employee Awards night
• Discounted dry-cleaning
• Discounted overnight stays