Groups And Meetings Sales Manager

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Hours: 40 per week - Hybrid

Salary: £45,000

Atlas Hotels have an exciting opportunity , we are hiring a Groups And Meetings Sales Manager based at Meridian Business Park in Leicester.

What will Atlas do for you?

• Do you love to travel? Would you like to enjoy a weekend in London or perhaps venture around Scotland? We can help you out with our amazing employee rate at our Atlas Hotels for just £25 per night.
• And if you want to venture further afield then you can also make use of the brilliant IHG hotel discount which offers reduced rates for employees on over 5000 hotels worldwide!
• Don't worry we won't leave your friends and family out either, we can also provide them with great discounts for IHG hotels on a friends and family discounted rate.
• We know you are going to do a great job and will make sure we shout about it with our recognition platform MO, here you can gets rewards such as vouchers for your favourite shops - it's our way to say thank you!
• Finally, when you join us at Atlas we want you to develop and will give you plenty of support and opportunity to follow your career passions.

What will you be doing at Atlas?

• Lead a team, driving a culture of learning, development and team work
• Work with the Groups and Meetings Pricing and Services Manager to optimise conversion
• In the absence of the Groups and Meetings Pricing and Services Manger provide cover and support
• Produce a four week Rota and ensure appropriate cover is scheduled working with Head of Sales
• Attend Performance Review meetings as required
• Champion our Customer Relationship Management platform and develop standards
• Provide great service to our customers, both internal and external
  • provide first point of contact for Groups and Meetings hotel call diverts
  • provide reactive and proactive telephone account management of enquiries
  • provide first point of contact to enquiries from all non-voice channels
• Complete daily RevCon (Revenue Conversion) Meetings (10am)
• Ensure internal processes are completed and consistently reviewed
• Monitor individual performance and ensure departmental standards are delivered
• Ensure that checklists are action appropriately and managed accordingly
• To undertake account research and special projects where applicable
• Conduct ME@Atlas with the team and maintain an running training/development program
• Provide service calls to customers to verify accuracy and measure performance of team
• Provide support to hotels in relation to bookings made via the Groups and Meetings team
• To be the Atlas Champion for IHG/Hilton programs, Meetings and Voice services
• Complete departmental/role checklists daily/weekly/monthly
• Any other reasonable requests made by management

What experience do you have?

• • Previous background in hotel operations, Sales or Reservations experience
  • Previous experience leading a team
  • Understanding and experience of IHG and Hilton the Holiday Inn Express and Hampton by Hilton Brands
  • Experience of building customer relationships

What skills can you show us?

• • The ability to demonstrate a re-active and a pro-active approach to the selling process
  • Strong communication skills both written and spoken English
  • Team player, excellent social skills, flexible, hands on attitude, able to use own initiative to solve problems, organised and efficient
  • Computer literate
  • Good listening skills and the ability to anticipate business needs
  • Ability to develop relationships with 3rd parties and the hotel teams
  • Ability to manage tasks and projects effectively
  • High level of motivation, determination and commitment
  • Flexibility to travel and be away from home occasionally, Eligible to work in the UK
  • Rota includes Monday-Saturday 8-7 coverage (5 days out of 7)

So why not? Click 'apply' now to become our Groups And Meetings Sales Manager , and enter into a World of Opportunity!

#IND123