Senior Resident Liaison Officer

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Job Description

Senior Resident Liaison Officer

Job Location City: Southwark

Country/Region: United Kingdom

Contract Type: Permanent Contract

Full/Part Time: Full Time

Remote/Onsite: On-site/Office based

Travel Requirements: Occasional travel

Requisition ID: 2920
Information at a Glance

Could you be the voice of Bouygues UK for local communities?

As a Senior Resident Liaison Officer, you will be based on site (Tustin project - Old Kent Road) and be responsible for communication with all stakeholders especially within the local community. Our project generally includes the replacement of council homes, shared equity properties and homes for keyworkers.

Essential:

• Proven experience in a Customer Facing role or Liaison role and having an interface with stakeholders
• You will be Self-motivated and have the ability to show your Initiative in challenging situations
• Proven organisational skills
• Patient and diplomatic
• Enjoy working under pressure
• Ability to communicate with people on all levels
• Good working knowledge of Microsoft Office. - Word/Excel/PowerPoint, experience of MS/Publisher would be advantageous
• Excellent written & verbal communication skills
• Working alongside the Client, Neighbourhood Offices and the Chair of Estate Development Committees

Job Purpose and Scope:

You will be the first point of contact for all resident & stakeholder communication; and you will be responsible for verbal and written communication and to keep all stakeholders involved of the works programme. You will communicate with all parties re the works, specifically considering the impact on the community we are serving, our aim is to keep everyone informed and updated of the works.

Accountabilities and key tasks:

• Working with local Tenants & Residents Association and Community Groups and Liaison with community groups who surround the site
• Attend Open day/Coffee mornings to speak to local residents about the works
• Attend a series of evening meeting and provide Site Progress updates
• Preparation of Newsletters/Bulletins on a regular basis about updates on the Project
• Provide monthly summary reports, required for inclusion in the monthly management meeting report
• Answering telephone and e-mail queries from Housing Associations/Local Authority and Clients. Liaison with tenants by telephone and e-mail
• Dealing with all customer complaints and feedback, logging such complaints and ensuring these are cleared in a timely manner (including raising these at the monthly Progress Meetings)
• Regularly liaise with Quantity Surveyors, Buyers, Contracts Managers, Site Managers, Project Managers, etc
• Assemble and Distribute Newsletters & Bulletins
• Provide administrative support where required to improve Stakeholder Communication
• Follow company procedures as prescribed in COMPASS (in house Bouygues' system)
• You will report into the Social Value Advisor

Why Bouygues UK:

Day in day out our teams deliver some of the most technically innovative and challenging projects across the UK and the world. With a strong corporate culture our values reflect how we operate with Respect, Commitment, Pioneering, Sharing.

We offer competitive basic salaries coupled with generous company benefits including:

• 26 days annual leave, increasing to 30 days
• 2 paid volunteering days a year
• Pension scheme
• Life insurance
• Private medical insurance
• Generous share scheme
• BY Extra - opt into lifestyle benefits

Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. Together with our partners and clients, Bouygues UK delivers award-winning construction, development and regeneration projects to the most exacting standards across public and commercial private sectors. Bouygues UK is part of the Bouygues Group, a diverse global business which operates in the construction, engineering, energy, media and telecommunications markets. With annual sales of over €32 billion and operations in over 100 countries, the financial strength of our group is a key differentiator in these challenging economic times.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from under represented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network. We are an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.