Senior School Transport Officer

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About the role

Reporting to the School Transport Team Leader, the postholder will need to lead on the processing and preparation of school transport applications and appeal hearings as necessary across the unit as well as support the key statutory functions of the service. Key areas will include:

• Supervisory responsibilities within their sub-team
• Ensuring that arrangements and paperwork are in place for all applications and appeal hearings
• Developing and maintaining mutually productive relationships with colleagues, partners, agencies, and families.
• Compliance with government legislation and national deadlines
• Providing competent, organised and professional support while handling sensitive and confidential information - this includes development of transport policies and procedures and content for the website

For further information about this role, please contact Gemma White by email Gemma.White@achievingforchildren.org.uk for an informal discussion.

About you

The successful candidate will be:

• Educated to GCSE level C or above (or equivalent) in Mathematics and English or have an NVQ Level 2 in Business Administration with proven evidence of continued professional development
• Experience with using G-Suite and MS Office applications.
• Good customer service skills - interacting with internal and external users is a core requirement including routine enquiries from members of the public, receiving and responding to incoming communication
• Experience of keeping and maintaining records (in accordance with local policy) to aid accurate reporting to a range of stakeholders (which may include families, children or young people).
• Experience of working with others to provide seamless shared support on behalf of an executive office.

About our benefits

We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:

• 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month
• Tailored induction sessions commencing on the date you start working for AfC
• Hybrid and mobile working (between home and work)
• Local Government salary and pension scheme (LGPS or Teachers Pension)
• Flexible working options - helping to keep a good work life balance
• A comprehensive Employee Assistance Programme
• A range of staff benefits and discounts
• An excellent learning and development offer to support your career pathway

To find out about all of the breadth of benefits of working for Achieving for Children click here . For our social work offer click here .

Important Information

Start dates: Achieving for Children have set start dates meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.

Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.

Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

For more information about AfC: Drop in and meet Regina on the first Wednesday of every month at Civic Centre, Twickenham.

We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.