Group Reception Manager

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Welcome to The Ivy Asia and Harry's, two distinctive restaurant brands united by a passion for exceptional hospitality. At The Ivy Asia, vibrant Asian flavours meet theatrical elegance within opulent surroundings and iconic colourful glass floors. At Harry's, mid-century Italian charm and rich wood interiors create a warm setting inspired by traditional Italian hospitality. Together, they offer two unique dining experiences defined by style, flavour, and unforgettable service.

We're searching for a passionate Group Reception Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK's most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Group Reception Manager:

• Lead the training and development of Reception Managers across The Ivy Asia and Harry's Restaurants (currently 13).
• Ensure consistent reception standards, guest journey management, and service excellence across all sites.
• Identify development opportunities within reception leadership teams and design training initiatives to strengthen their performance.
• Provide structured coaching and mentorship to Reception Managers to support their professional growth and leadership development.
• Develop and deliver training programmes that focus on reception leadership, guest experience, operational efficiency, and team management.
• Support Reception Managers in improving reservation management, guest flow, VIP guest handling, and service recovery.
• Management of guest complaints
• Able to identify and partnering with local businesses and communities in order to build relationships and awareness.
• Work closely with Operations Managers and General Managers to identify areas for improvement and support reception performance within each site.
• Review reception procedures and ensure all sites operate in line with company standards and best practices.
• Provide hands-on support by visiting sites regularly, observing service, and working alongside reception teams when needed.
• Ensure Reception Managers are confident in managing high-volume services while maintaining exceptional hospitality standards.

About you:

• Extensive experience in hospitality operations, ideally within premium or high-volume restaurants.
• Proven experience in reception or guest relations leadership, with a strong understanding of the guest journey.
• Demonstrated ability to coach, mentor, and develop managers to improve performance and confidence in their roles.
• Strong understanding of Open Table and ability to analyse data strategically.
• Excellent leadership and interpersonal skills, with the ability to inspire and influence teams across multiple locations.
• Experience working across multiple sites or supporting multi-site operations is desirable.
• Ability to identify training and development needs and implement structured development plans.
• Exceptional communication and presentation skills
• Exceptional guest experience awareness, with a passion for delivering outstanding hospitality.
• Ability to build strong relationships with General Managers, Operations Managers, and reception teams.
• You are friendly and professional with plenty of charisma and flair

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.