Group Product Manager - Partner Lifecycle

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Product Management at Deliveroo takes many forms, and involves many facets. We're a consumer-facing brand, with websites and mobile apps which help customers find great quality food which can be brought to them to satisfy their needs any time day or night. We're a logistics company, directing a fleet of drivers around major cities across the globe using a dedicated native app. We're a partner to restaurants and retailers, who see us as a way to unlock access to new customers and thus maximise the revenue of their existing business. And we're a home for numerous internal teams building internally facing tools for Commercial, Marketing, Care, Finance, and others, to keep the operation running effectively.

Life as a product manager can mean working in any or all of these areas, in order to deliver value to customers, drivers, and partners. Day to day, you'll tackle new, interesting business problems, and find innovative, creative ways to solve them. We're seeking brilliant and motivated Product Managers to help us keep moving things forward.

The Team

Our Partner Lifecycle team plays a critical role in enabling our merchants (across restaurant, grocery and retail verticals) to build a successful business on Deliveroo. We do this in two ways. Firstly, we enable our frontline partner-facing teams to be efficient and effective in their interactions with partners such that they deliver a world-class partner experience that helps partners to generate value from their partnership with Deliveroo. Secondly, we enable our partners to help themselves to maximise their performance on the Deliveroo platform through a series of self-serve contact channels such that they can easily find what they need, 24/7.

We operate across all stages of the merchant lifecycle from identifying prospects, acquiring new partners, on-boarding, in-life support and churn avoidance. With the rapid progression of generative and agentic AI, we are at the cutting edge of how we deploy AI-led innovation to improve the partner experience whilst still maintaining the human touch that our frontline commercial teams provide.

The Role

As Group Product Manager for Partner Lifecycle, you will lead Deliveroo's Partner Lifecycle strategy in collaboration with your team of 5 Product Managers. Working cross-functionally with our Engineering, Science and Commercial teams, you will ensure we build and execute seamless, integrated experiences for both commercial teams and partners such that we maximise the productivity and impact of our commercial teams and we deliver high levels of partner satisfaction and improved performance of these partners.

Reporting into the VP Restaurants, this role offers regular exposure to all levels of our organisation and the opportunity to work across all Deliveroo markets. For the successful candidate, the role offers an exciting mix of hands-on product leadership, B2B marketing thought-leadership and change management across large teams of users as you seek to drive maximum adoption for the solutions you develop.

Scope of Partner Lifecycle Product

Including but not limited to:

• Acquisition: Lead sourcing, enrichment and prioritization, and self-serve sign-up
• Commercial Enablement: Sales & Account Management tooling, AI-powered commercial "co-pilots", pricing management & controls, contract management, churn prediction and prevention
• Partner Communication: Communication channels and orchestration
• Partner Self-Serve: Partner Hub, Manager App, AI-powered chatbot(s)
• Partner Reporting & Analytics: Self-serve reporting, data accuracy and security

Key responsibilities include:

Define our multi-year product strategy for Partner Lifecycle, working in collaboration with central commercial and local market leaders

• Partner Understanding & Discovery: establish mechanisms and routines for you and your team to continuously enrich our understanding of partners' and commercial teams' needs and behaviours throughout the partner lifecycle
• Define our Partner Lifecycle product strategy: articulate our future vision for your product teams to deliver impactful features that align to our two goals of enabling our frontline partner-facing teams to be efficient and effective in their interactions with partners and enabling our partners to help themselves to maximise their performance on Deliveroo
• Secure commitment to our product strategy: drive alignment with Technology and Commercial counterparts to secure resource commitment to your multi-year roadmap

Deliver the Partner Lifecycle roadmap with impact and pace

• Prioritise clear delivery plans: breakdown your roadmap into prioritised deliverables that balance progress over perfection and deliver a regular drumbeat of impact
• Establish robust delivery processes: ensure your Product team follows best-practice in developing and delivering individual components of the Partner Lifecycle roadmap. Ensure rapid progress is made by overcoming implementation obstacles working in collaboration with Engineering and Science counterparts
• Deploy world-class go-to-market frameworks: maximise adoption of the Partner Lifecycle product suite by ensuring your team use proven change management techniques with both internal and external stakeholders
• Success measurement and tracking: Develop a framework for success measurement that allows us to track progress as we execute, enabling fast iteration

Build, coach and lead an exceptional team that is engaged, inclusive and high-performing

• Create a compelling vision with a strong sense of unity and desire to win together
• Recruit and coach team members with strong product skills that are also commercially astute with high consumer and partner centricity
• Foster collaboration throughout the organisation, understanding the benefit and importance of strong functional and cross-market collaboration

Key Competencies

Successful candidates will demonstrate:

• Thought-leadership: utilises data and consumer insight from across markets and external best-practice to shape clear growth strategies. Is able to translate this strategy into business cases and a structured roadmap of initiatives that can be delivered by their team or the wider organisation.
• Problem solving: Expertly evaluates complex trade offs around competing business and financial priorities. Models good strategic decision making skills for the rest of the department and organisation. Is able to build a coalition of supporters for the recommendations being made.
• Delivery: sets clear performance management framework and routines to ensure objectives are met, with escalation routes in place to resolve off-track issues. Builds a performance culture that celebrates successes while learning from mistakes whilst avoiding a "blame culture".
• Communication & Influence: Effectively builds trust, maintains standards, and aligns large groups of people around a common objective. Regularly leads comms with executives and other senior stakeholders. Possesses strong presentation skills. Confidently articulates rationale for decisions and trade-offs between priorities.
• Team Development: Models management best practices and owns development, growth, and retention for the sub-department. Coaches direct reports and junior team members on how to address increasingly challenging situations within the team. Proactively engages in the development, growth, and retention of people across both their team and wider function.
• Community-Building: Sponsors departmental or cross-functional initiative(s) that strengthen organisational culture (e.g. training, mentoring, diversity and inclusion, recognition). Is responsible for hiring and maintaining a strong and diverse workforce.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.