Group Process and Certification Manager

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Job Description

Leads the development and update of the Costain Way management system, supporting process owners in developing / updating processes and controls. Business lead for industry standards certification, ensuring certification is maintained, audit activities are performed as required and external audit scope and service meets business needs.

Responsibilities

• Responsible for the implementation, use and future development of the Costain Way
• Work with process owners to define, develop or update process documentation, ensuring changes adhere with governance requirements and industry best practice
• Lead programme of process and control improvement, drawing on assurance / audit findings and ensuring development priorities align with business needs and are agreed with senior management
• Support functions and process owners in defining and evaluating controls
• Lead management reviews of the Costain Way, summarising review results
• Coordinate periodic policy review and update, supporting executive board sponsors
• Communicate key Costain Way changes to the business and gather and respond to feedback

Standards, Certification and ISO audits

• Oversee industry standards certification activities, ensuring scope and level of service from external support (for example BSI) meets Costain requirements and budget
• Manages progress against certification / ISO audit plan, and works with Divisional leadership teams and heads of function to coordinate audits and share outputs
• Reporting and assurance engagement
• Prepares and presents reports to senior management on Costain Way changes / update status, audit progress and findings / compliance data

Knowledge, Skills, and Experience

Essential

• Expertise in end-to-end process development and controls definition across multiple disciplines / functions
• Quality Management System experience and familiarity with ISO 9001 and associated requirements
• Understanding of UK corporate governance and assurance requirements, and market providers
• Proven ability to develop, sustain and improve a compliant Management System aligned with business needs
• Understanding of core business processes and controls (lifecycle governance, finance, business planning, risk management, health and safety, quality management)
• Excellent communication, facilitation, collaboration / team working and negotiation skills
• Experience of leading small teams
• Proficient in use of Microsoft office suite, Adobe Acrobat, Visio and Icosnet.

Behavioural Attributes

• Strong communication skills with ability to present and explain complex information to a diverse audience including senior leaders.
• Confident in organising and facilitating workshops and adept at securing buy in and participation / engagement from diverse stakeholders
• Excellent team working skills, proactive in working with and supporting others to achieve team goals
• Good problem-solving skills and ability to identify, develop and implement solutions to meet business needs / objectives
• Promotes compliance with process and controls, persuading others of the 'why', and using influence and negotiating skills to find a pragmatic way through obstacles
• Builds strong relationships with internal and external stakeholders, negotiating to secure required inputs and ensuring a collaborative approach to overcoming issues

Desirable

• Extensive Internal Audit experience
• In-depth knowledge of infrastructure sector and common sector risks and compliance issues
• Understanding of enterprise risk management

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Qualifications

Desirable

• ISO 9001 Lead auditor certification (CQI IRCA)
• Certified Internal Auditor (IIA)
• Prince II or APM PMQ
• Six Sigma Black Belt