Greenwich Borough Crisis Manager

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Detailed job description and main responsibilities

Management responsibilities

The postholder will:

Be responsible for ensuring that systems are in place that enable people in crisis to gain timely access to assessment and treatment services.

Monitor the efficiency and effectiveness of the crisis pathway.

Resolve constructively any transition disputes between the range of teams within and between boroughs and external services.

Ensure that demand and capacity are managed dynamically, and resources are deployed effectively to manage surges proactively and responsibly.

Be responsible for all delegated budgets within the teams and provide regular reports in connection with financial monitoring ensuring that expenditure remains within financial limits.

Undertake line management of the Borough crisis team managers (and MDT staff as required) to ensure that all direct reports receive the appropriate level of supervision, support and personal development in a timely and regular fashion.

Ensure all crisis teams are effectively managing their human resources, including supervision and appraisal and building positive team cultures in line with respective HR policies and procedures.

Manage directly or indirectly the recruitment and induction of staff in accordance with Oxleas and local authority procedures.

Ensure that there is effective performance and sickness management within the teams in accordance with Oxleas and local authority procedures.

Ensure that Health and Safety measures are adhered to and undertake as required non-clinical risk assessments and management of identifiable risks.

Actively participate in the development of policies and procedures pertaining to the service.

Participate in the speedy and effective resolution of complaints within the Trust Policy and be a member of Serious Incident investigation panels.

Produce as requested, complex clinical or management reports, on sensitive and contentious issues that require complex analytical judgement.

Ensure all aspects of Safeguarding are adhered to and that policies and procedures are followed at all times.

Ensure that CQUIN, KPI, RTT and other performance indicators are achieved and that the performance of the service remains within acceptable levels at all times.

Ensure that effective structures are in place to identify training and development needs for all staff.

Contribute to the Directorate annual training plan.

Ensure that systems are in place to monitor the effectiveness of staff's skills/ knowledge acquisition and learning from delivered training.

Ensure that effective systems are in place to allow and facilitate student placements and ensure that team practices are conducive to learning for students and consistent with the educational requirements of the placement agencies.

Facilitate training, mentoring, coaching, study days and courses, as required.

Act as a senior role model and lead on embedding Trust priorities and values, including Building A Fairer Oxleas (BAFO) and Building Fairer Oxleas Services (BAFOS).

Person specification

Qualifications

Essential criteria

• Degree/ diploma with relevant clinical qualification
• Post graduate management qualification

Experience

Essential criteria

• Extensive experience managing health/social care services
• Experience of project management
• Experience managing a diverse practitioner team

Skills

Essential criteria

• Facilitative but adaptable leadership style
• Ability to understand and implement effective systems for governance and assurance
• Good performance management skills
• Ability to work on priorities across competing agendas

Desirable criteria

• Resilient, self-motivated and ability to work under own initiative

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description and Person Specification (PDF, 312.4KB)
• Important Additional Information For Candidates (please read carefully) (PDF, 160.6KB)
• Privacy Notice for Staff (PDF, 268.6KB)
• Staff Benefits (PDF, 2.5MB)