GPA Head of Property Management

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The role

Supporting the GPA team and the wider property management business:

• Manage mentor and lead the GPA Property management team

• Provide conduit with GPA Regional Leads on all matters relating to property management

• Understand in detail the GPA contract, with the focus on KPIs and provide an effective estates service in accordance with the contract

• Provide reliable timeline for delivery of BAU services and take responsibility for the delivery to the timetable

• Take responsibility for providing solutions to all debt on the GPA account the collection of the debt in accordance with Debt Management Policy

• Deliver Continuous Improvement Objectives and constantly look to improve service delivery and efficiency

• Provide detailed working knowledge of Horizon, CRM Salesforce and dynamics

• Develop and manage strong working relationships with the client

• Ensure that the team work in line with BNPPRE processes and procedures

Key deliverables

• Senior point of contact for GPA Regional Leads

• Contribute expertise, knowledge, and strategy to deliver the contract and KPI's

• A team that is aware of their responsibilities and can prioritise accordingly

• Understanding the resources required to deliver the contract under property management

• Oversee and lead client meetings and required reporting and follow up actions

• Take responsibility for database and inputs from PM team

• Focus on Assurance to provide accurate data as the platform for accurate and robust forecasting

• Ensure compliance with all internal procedures and policies e.g. Procurement, Finance, Compliance, HR

• Provide best in class customer service to internal and external customer base

• Maintain regular and effective communication with clients and tenants

• Provide support and input as part of the GPA Senior Leadership Team (SLT).

• Support Contract Director in the overall delivery of the contract

Person specification
QUALIFICATIONS

• MRICS or similar

• Degree level education

• Clean driving licence

EXPERIENCE/SKILLS

• Working with Clients at a high level

• Broad knowledge of commercial property gained either in Private Practice Public Sector or the Corporate Sector

• Management of Property portfolios with evidence of effective delivery

• Managing a significant team

We are proud to offer award-winning benefits to support and reward our employees:

• Heath & Leisure: Private medical cover, 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company's Bonus Scheme, share incentive plan, financial and mortgage advice

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.