Governance & Controls - Quality Assurance - Senior Associate

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Job Description

Lead QA testing and compliance initiatives in Commercial and Investment (CIB) dynamic control environment, driving regulatory excellence and stakeholder collaboration.

As a Quality Assurance Senior Associate within CIB Compliance and Operational Risk Framework Governance & Controls team you will perform Office of Legal Obligations (OLO) Quality Assurance testing in-line with the Firm's OLO Corporate Standards, documenting and communicating their findings. You will undertake reporting activities aligned to the OLO Operating Standards and represent CIB at the Firmwide OLO QA Working Group. You will also support the wider team in respect of Office of Document Governance Adherence Assessments, & Policy & Standard Framework Oversight.

Job responsibilities:

• Perform Quality Assurance testing on a quarterly basis in-line with Corporate QA Testing Standards for OLO programs.
• Provide support and guidance to CIB's Sub LOBs on QA related matters/queries.
• Partner with the CIB Sub-LOBs to agree final outcomes for issues identified in the testing and track all remediation actions through to completion.
• Have oversight of the CIB Quality Assurance testers residing within Central Control Services
• Serve as a point of contact and escalation with Firmwide OLO QA, helping to shape firmwide approach and cascade changes within CIB.
• Produce and maintain QA reporting for communication to Senior Management and Sub-LOBs (e.g. Business Control Committees, Business Control Forums etc). Escalate risks & issues.
• Perform Deep Dive reviews on issues identified in testing to determine extent of remediation required.
• Develop the Machine Learning approach to support & streamline QA testing efforts.
• Support UAT efforts for new enhancements within the OLO tooling.
• Support the wider team in respect of Office of Document Governance Adherence Assessments, & Policy & Standard Framework Oversight

Required qualifications, capabilities, and skills

• Proven experience in controls, compliance, audit, or a relevant governance role, including experience with regulatory or controls initiatives.
• Knowledge of the CIB businesses- ability to understand the businesses and sub-LOBs plus basic knowledge of regulation surrounding the business.
• Critical thinking and analytical skills - Ability to understand and interpret Legal documents and Operational procedures.
• Organisation -attention to detail with the ability to handle multiple demands and shifting priorities. Can think and act in pressured and time sensitive situations and knows when to escalate matters for appropriate resolution.
• Strong communication and interpersonal skills, with the ability to present work accurately and professionally both verbally and in writing.
• Team player who works well with colleagues of all levels in achieving results and willing to take personal accountability.
• Comfortable working independently in a dynamic and change-based environment.
• Confidence and fluency with Microsoft Office, particularly Excel and PowerPoint.
• Tools / Technology - comfortable in utilising and navigating different systems, applications.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.