Golf Operations Manager

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Golf Operations Manager

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.

The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

Add all the above together, and we have something very special; all that's missing could be you.

THE ROLE

Nine holes on the high road, nine on the low road. Our golfers should prepare themselves for an epic journey of stunning greens, majestic highland backdrops brilliantly peppered with bunkers and of course the world's most beautiful water hazard - the great loch itself.

Opened in June 2007, the 18-hole Carrick golf course has already played host to some prestigious professional events, including the Ladies Scottish Open, the PGA Cup, and several Europro Tours. The Carrick is a par 71 and 7,082 yards long. A test for even the most established player.

As a Manager in Golf Operations your scope is to support the Director of Golf by managing the operational team in a way which will ensure an unrivalled golf experience on our uniquely situated courses.

Key things you will be responsible for:

Proficiency in the tasks of the Golf Operations teams including starter, ranger, range, ball collection, halfway house, front of house, rental equipment and golf shop.

Leading daily briefings and handovers
Organising daily workload, delegate tasks and co-ordinating breaks
Supporting Golf days and member events
Delivery of the junior golf academy and group classes
Daily updates of operational systems
Advertising and running of fitting days
Monitoring performance via checklists and SOPs
Providing feedback, and informal counselling to support improved performance
Supporting the team with any shift challenges
On job training of new employees
Handling and resolving guest feedback
Departmental requisitions
Membership and billing queries and adjustments

WHO WE ARE LOOKING FOR

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.

• People who want to achieve great things - your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly - who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• A robust knowledge of the game of golf
• Minimum PGA Qualified
• Experience of supervision/management of working in similar quality golf environment
• Ability to quickly build excellent working relationships
• A flexible approach to work to meet operational demand
• Excellent communication skills
• Strong interpersonal skills
• Competence in IT - with knowledge of Office software and an ability to use technology (Club V1, Scottish golf app experience preferred)
• UK Driving Licence essential due to the shift pattern and distance between our courses

WHAT'S IN IT FOR YOU?

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We offer a generous range of employee benefits and, given what we do and where we are, you'll have plenty of opportunity to make the most of our own five-star facilities. Here's what to expect:

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App - lots of discounts on everyday purchases, with brand that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes

And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there's also the wider Loch Lomond and Trossachs National Park on your doorstep - just waiting to be explored in your free time.

Cameron House Cameron House, Loch Lomond, Alexandria, Dunbartonshire, G83 8QZ

• Job RefCAM2294
• BranchCameron House
• Salary/Benefits£28,000 - £30,000 per annum plus excellent Company benefits
• Contract typePermanent
• HoursFull Time
• Shift patternShifts in various patters between between 6.30am to 9pm.
• Hours per weekFull time, 5 days from 7 which will include weekends.
• Date posted10/07/2024
• Closing date26/09/2024