Global Spares and Consumables Manager

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Company Description

Every minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

Summary Of Essential Functions:

The Global Spares and Consumables Manager analyses the market and identifies new spares and consumables offerings and leads definition, development, commercialisation, launch and marketing of them across the product portfolio. They use market and internal data to continuously optimise spares and consumables pricing through refinement of market, commercial and delivery approaches, tools and processes. They support the sales and service organisations by driving targeted projects to generate maximum income, increase market share, increase profits, ensure return on investment and improve customer satisfaction / experience, whilst responding and aligning to the Division and Group's overall portfolio strategy. They manage external reporting on price controls in compliance with external legal requirements and company policy.

Specific Duties, Activities And Responsibilities Include But Are Not Limited To:

• Input to and deploy the commercial strategy for spare parts, consumables sales in collaboration with region commercial, marketing and services teams.
• Maintain a comprehensive global picture of the market, revenue, sales performance, margin, cost, discount / concessions, voice of the customer, competitor price points, price elasticity, risks and opportunities and developments in the external market.
• Develop a recommended pricing strategy to maximise margin, revenue and market share of spares and consumables that also positions upsell of service agreements and upgrade offerings taking into account total cost of ownership.
• Manage periodic review of price performance for the portfolio including key stakeholders from around the business, using all available data and analytical methodologies, making recommendations to leadership on price changes and implementing decision making.
• Put in place, measure and report robust performance metrics. Provide periodic internal and external reporting on price controls as required by company policies, external audit and regulatory requirements and disclosures.
• Oversee price management activities ensuring price books globally are updated and customer marketing collateral is available to support price changes.
• Acts as global process owner for SAP and Servicemax spare parts sales and pricing activities, ensuring system suitability. Deliver projects to implement tools to enable more efficient and effective management of the spare part portfolio including automation and alternative channels incl. including ecommerce solutions, electronic data links with key customers/channel partners, spare parts e-pricing tools and price lists.
• Continuously review, identify under-performing categories, areas of the installed base not addressed, develop and implement business cases, roadmaps and strategic plans to address incl. new solutions, cost reduction initiatives, supply improvements and commercial changes, working with applicable functional groups.
• Define and optimise the broader commercial aspects of the offering including, warranty ,import and export control requirements, contractual terms, route to market channels, business models and partnerships. Drive global consistency and standardization ensuring each category is optimised through the product lifecycle.
• Innovate new features, capabilities and offerings to grow the business. Define and coordinate the activities required to bring spare parts and consumable offerings to market.
• Provide service thinking and input to industry product managers on product development, evolution and retirement across the lifecycle ensuring optimal service business at each product lifecycle stage. Complete Aftermarket Spares and Consumables tasks required within each stage of the product lifecycle process.
• Ensure part number replacements are managed, undertake projects to that support product sustainment and address obsolescence issues.
• Define and provide inputs to short and long term forecasts, budgets and strategy plans, working with Sales, Service, Industry Marketing teams and Finance. Support service supply chain in developing a comprehensive picture of demand.

Qualifications

Education/Training:

• Graduate level qualification in business or technology subject. Masters degree preferable.

Experience:

• Management of spare part sales and management of a global aftermarket spare parts portfolio including multi-channel, multi-region price management.
• Development and marketing of complex equipment and service solutions for engineered products in a B2B / B2G setting.
• Track record of developing market forecasts, owning and delivering against a business plan and business reporting.
• Proven internal and external customer relationship building at a senior level
• Confidence in identifying and communicate risks and to escalate where business impact could be material, with remedial actions identified
• Building/implementing/developing detailed business reporting to a very high standard including evidence of tracking and assessing commercial decisions

Knowledge/Skills:

• Product management, marketing, programme management and project management disciplines
• Commercial, logistical and operational management of spare parts and understanding of the drivers of global spare parts business performance
• SAP / ERP systems. IT systems management and implementation, price management software.
• Change management and business improvement methodologies
• Commercial contracts review

Key Competences

• Entrepreneurial, demonstrated record of innovation and delivery of "firsts" for their business and / or market, hands-on to drive business growth (result oriented), including new product or service development and launch.
• Commercial acumen, international business development, strategy
• Ability to assess customer and market needs and translate those needs into a winning value propositions and actionable service products / offerings,
• Analytical, understands data and system limitations. Ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information. Comfortable with making trade-offs, decisively
• Leadership and direction to integrated project teams across multiple sites in multiple different countries, working with matrix structures. Ability to take ownership, identify, and remove roadblocks regardless of direct responsibilities.
• Excellent communication skills particularly in English (fluently spoken and written), second language advantageous. Articulate, able to communicate value propositions and engage stakeholders

Additional Information

We offer...

Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)