Global Operations Manager (FTC)

BRAND: Zenith
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients' businesses.

Over the years, we have evolved our definition of ROI, as it has changed with the ever- complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media.

Yes, ROI is about delivering Return on Investment; but it's also about going beyond to deliver a

Return on Imagination and more integrated experiences that inspire Growth. Top-line growth

for our clients' businesses, growth for our people and growth for our culture.

Powered by our best-in-class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading.

This breadth means we deliver Insight that lies at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes.

It means we deliver more creative media solutions that bring together best-in-class strategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients.

It means we adopt new data analytics and value optimisation techniques while building

relationships with some of the world's most exciting start-ups. We leverage over 30 years of media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients.

At Zenith, we ultimately seek out a more meaningful kind of ROI. Our unique way of thinking inspires growth for some of the world's leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, TikTok and Verizon.

Overview

ABOUT THE TEAM / DEPARTMENT....

One of Zenith's flagship partnerships is with Electrolux, a global leader in home appliances, recognized for its dedication to innovation, sustainability, and enhancing consumer experience. Electrolux is committed to digital and data transformation, integrating advanced technologies to develop smarter, more connected appliances. Their mission is to create exceptional consumer experiences by anticipating needs and driving product performance through the power of data and analytics.

ABOUT THE ROLE....

This role is a cornerstone of a dynamic and collaborative global team, ensuring flawless campaign delivery across markets. Reporting directly to the Global Operations Director, the Global Operations Manager will connect activation, planning, client, and content production teams, building the processes and operational frameworks that guarantee campaigns go live on time and to the highest standard.

You will oversee cross-functional coordination, enabling seamless collaboration between markets, functions, and partners. By streamlining workflows, embedding best practices, and ensuring clear accountability, you'll empower teams to deliver with consistency, speed, and impact.

Collaboration will extend to Media Activation, Planning, Production, and Client teams, where you'll ensure Electrolux's campaigns go live on time and run smoothly.

Responsibilities

ABOUT THE WORK....

The Digital Operations Manager is responsible for overseeing end-to-end campaign delivery across the West markets (Netherlands, Belgium, Luxembourg, and UK) for Electrolux (ELX). This role acts as the central hub between media planners, creative production (Omnicom), performance teams, and Electrolux, ensuring campaigns are delivered accurately, efficiently, and on time.

• Campaign Delivery Oversight: Manage the creative delivery process from media plan approval through to asset launch, ensuring timelines are met and campaigns go live seamlessly
• Creative Delivery Sheet (CDS) Management: Create and maintain CDS documents, verifying all formats, dimensions, and specifications are correct. Coordinate review cycles with performance teams and secure approvals from Omnicom Production and Electrolux before production begins
• Cross-Team Coordination: Act as the point of contact between production agency, Electrolux, and internal channel/performance teams. Ensure smooth communication, timely escalation, and alignment across all stakeholders
• Asset Delivery & Launch: Track and confirm asset delivery via Jira, informing performance teams and channel leads once assets are ready to launch. Proactively manage preview deadlines and troubleshooting issues to avoid campaign delays
• Issue Resolution: Monitor for creative delays or technical delays and coordinate solutions, whilst managing media plan schedules and asset delivery to minimize risks and ensure seamless, on-time campaign launches
• Drive automation and process optimisation by identifying operational gaps, streamlining workflows, and delivering scalable solutions that improve efficiency, reduce errors, and enable teams to focus on high-value work
• Client relationship: Build trusted relationships with key and mid-level clients, delivering exceptional service, driving proactive results, and sharing successes
• Stakeholder Communication: Provide frequent, clear updates to channel teams, production agency, Electrolux, and other internal department, acting as the escalation point for campaign delivery issues across west markets
• Team: Collaborate with other Operations Managers and the Global Operations Director, lead by example to support junior team members, and foster positive relationships with partner agencies and suppliers

Qualifications

WHAT YOU NEED TO SUCCEED....

• Strong project and operations management skills with the ability to juggle multiple markets and deadlines
• Detail-oriented with a focus on accuracy in delivery sheets, formats, and specifications.
• Excellent communicator, able to manage cross-functional relationships with agencies, clients, and internal teams
• Problem solver who can quickly address delays and keep campaigns on track.
• Strong background in project management, with proven ability to manage multiple workstreams and stakeholders in a fast-paced environment
• Nice to have: experience with dashboarding and Excel macros to automate reporting and connect data sources efficiently

#Li-MP1

Additional information

Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Planswe also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).