Global Operations Business Director

BRAND: Starcom
Job Function: Operations
Location: London, United Kingdom
Experience Level: Management
Workplace Type: Hybrid

Company description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.

Overview

Publicis One is a bespoke Publicis Power of One solution designed specifically for the LEGO Group business. A custom-built team created with one purpose in mind - to be the LEGO Group partner in unlocking transformative growth in the evolving play landscape. We'll build upon the LEGO legacy as a kids' playmate, evolving to become a leading playmaker in entertainment. Our values and passion for the business will closely align to LEGO Group of Play, People, Planet and Partner.

We are a team of master builders who all share a passion for the LEGO brand & love fun!

Our London-based Global, EMEA & UK team comprises c. 60 people, who are dedicated to LEGO's business, and will collaborate with other Publicis teams across 55 markets globally. Our ambition is to take LEGO into the next era of play and entertainment through excellent use of data, creativity and smart scaled media to storytell to consumers.

Responsibilities

Our global ops team is an operational infrastructure that connects our people, process and technology. Publicis has spent the last 10 years honing our capabilities in the operations area, which now have become foundational to how we deliver excellence across client business.

The Business Director role plays a key part in the Global Operations Team and will be front and center in developing our strategy for how we will connect our people, process and technology from strategy through to activation/ delivery, and reporting.

You will have ownership of the Business Operations and Digital Operationsworkstreams to direct end to end operations and connection for our client globally.

Qualifications

• Solid experience in marketing, advertising, operations, or program management experience
• Experience driving alignment and adoption of process with local markets, working to global deadlines and providing progress reports to internal and client stakeholders.
• Ability to understand business pain points from C-Level stakeholders and develop a strategy to address the issues through application of improved operational process, people and/ or technology
• Clear accountability to evolve the business to become a more operationally functional team, ready for the future
• Experience developing C-level stakeholder presentations and presenting your thoughts and ideas
• Proactive, brave voice who will suggest new ideas and challenge the status quo, but can also help carry out the smart ideas of others
• Ability to anticipate problems before they arise and move the business/account

#LI-MP1

Additional information

Starcom has fantastic benefits on offer to all of our employees, full details of which are shared when you join. This includes the classics like Pension, Life Assurance, Private Medical, as well as Reflection Days, Shared Parental Leave, and spans initiatives:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

At Starcom, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.