Global Operations & Automation Manager

BRAND: Zenith
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients' businesses.

Over the years, we have evolved our definition of ROI, as it has changed with the ever- complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media.

Yes, ROI is about delivering Return on Investment; but it's also about going beyond to deliver a

Return on Imagination and more integrated experiences that inspire Growth. Top-line growth

for our clients' businesses, growth for our people and growth for our culture.

Powered by our best-in-class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading.

This breadth means we deliver Insight that lies at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes.

It means we deliver more creative media solutions that bring together best-in-class strategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients.

It means we adopt new data analytics and value optimisation techniques while building

relationships with some of the world's most exciting start-ups. We leverage over 30 years of media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients.

At Zenith, we ultimately seek out a more meaningful kind of ROI. Our unique way of thinking inspires growth for some of the world's leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, TikTok and Verizon.

Overview

ABOUT THE ROLE....

One of Zenith's flagship partnerships is with Electrolux, a global leader in home appliances, recognized for its dedication to innovation, sustainability, and enhancing the consumer experience. Electrolux is committed to digital and data transformation, integrating advanced technologies to develop smarter, more connected appliances. Their mission is to create exceptional consumer experiences by anticipating needs and driving product performance through the power of data and analytics.

We are looking for a passionate Global Operations & Automation Manager with a strong analytical mindset and a love for order, structure, and efficiency.

This role will be pivotal in ensuring the consistent, effective, and seamless delivery of global media campaigns, while collaborating closely with the Operations Director and Data Solutions Director to identify opportunities for process improvement, operational excellence, and automation. The ideal candidate thrives at the intersection of media, data, and technology, driving scalable solutions that enhance speed, accuracy, and quality across markets.

You will act as the operational heartbeat of global media delivery - ensuring that campaigns launch flawlessly, spends are tracked and managed accurately, and automation drives continuous improvement across all stages of campaign execution

Responsibilities

ABOUT THE WORK....

Campaign & Account Management

• Lead and coordinate multi-market media campaigns, ensuring consistency, accuracy, and timely delivery across planning, activation, and reporting
• Build and maintain strong relationships with Electrolux Marketing Operations, Central Media and Local teams market teams, providing regular communication on campaign progress
• Collaborate with planning and activation specialists to ensure that all media campaigns go live on time, support on tech troubleshooting coordination and ensuring content production partners have the right template and ad tech specs to produce content required for the campaigns
• Partner with channel leads, the central digital team, creative and production partners to develop and implement best practice frameworks that elevate operational standards and campaign performance
• Continuously review and optimise existing ways of working to drive efficiency, consistency, and smooth collaboration between global and local hubs
• Monitor campaign go-lives, ensuring accurate delivery and proactively resolving issues by obtaining the right resources or escalating to the Operations Director when needed
• Troubleshoot campaign activity that did not go live, engaging relevant specialists, logging issues, and developing corrective action plans to prevent reoccurrence
• Oversee and maintain the quality assurance process, including automated QA solutions (Capsure, Audit Pro)
• Track and report operational KPIs to monitor performance, accuracy, and overall delivery excellence
• Manage media plans spend collection from the planning teams, aggregation and storage for future use for reporting purposes. Ensure plans are reconciled on time and accurately
• Support financial governance processes by maintaining visibility of media budgets, POs, and reconciliations through automated dashboards and spend-tracking tools
• Be responsible for the competitive spend delivery to the client, ensuring accurate data downloads, validation, and visualization; analyse competitive data and deliver meaningful insights

Automation & Process Optimization

• Work with the Operations Director and Data Solutions Director to define and implement the global automation agenda
• Help define and deliver automation initiatives across digital activation, ensuring alignment with business priorities
• Deploy relevant automation tools that drive operational efficiency, campaign accuracy, and process transparency
• Identify opportunities for workflow automation, data integration, and centralized reporting across markets

Drive automation in key areas, including:

• Media Plan Creation & Management: Auto-populated templates and version tracking.
• Creative Delivery Sheet (CDS): Streamlined content validation, trafficking, and delivery updates
• Campaign Go-Live Status: Automated dashboards for readiness tracking and issue flagging
• Operational KPI Tracking: Automated performance measurement for speed, accuracy, and delivery quality
• Financial Governance: Automated PO tracking, reconciliation, and spend pacing alerts
• Competitive Analysis: Integration of Nielsen data for automated share-of-voice reporting
• Quality Assurance (QA): Use of automated validation tools such as Capsure to maintain high delivery standards
• Partner with analytics and data teams to integrate campaign and financial data into unified reporting systems
• Build and maintain interactive dashboards (Power BI, Tableau, or Looker Studio) to deliver the above automation

Qualifications

WHAT YOU NEED TO SUCCEED....

• Previous experience in media operations, analytics, or campaign management (preferably within a global media agency)
• Experience with digital buying platforms (Meta, YouTube, DV360, Google Ads, TikTok, Amazon Ads, etc.)
• Strong understanding of Creative Delivery workflows, trafficking, and campaign go-live management
• Skilled in project and campaign management, managing complex multi-market workflows and operational frameworks
• Proficiency in automation and data visualization tools (Power BI, Tableau, Alteryx, Apps Script, Zapier, Python)
• Strong experience in data structuring, cleaning, integration, and validation across platforms
• Proven ability to automate repetitive processes (media plans, QA, CDS, campaign go-live, financial governance)
• Excellent client servicing, communication, and stakeholder management skills across teams and regions

What Will Set You Apart

• Familiarity with SQL, BigQuery, or Snowflake for reporting automation
• Experience with Ad Intelligence tools (Nielsen AdEx,), media plans management tools (TukTuk, MediaTools/GuideLine, etc)
• Knowledge of AI-driven workflow automation or predictive analytics.
• Familiarity with automation pipelines and API integrations for campaign and reporting processes
• Experience or projects demonstrating problem-solving, automation, or process improvement

Attributes

• Analytical and Structured - brings order, consistency, and data-driven thinking to every process
• Tech-Savvy and Curious - excited about exploring and implementing automation to improve delivery
• Operationally Minded - balances detail orientation with a strategic understanding of media operations
• Collaborative Communicator - builds trust and partnership across diverse global teams.
• Proactive and Resourceful - anticipates challenges, solves problems, and drives continuous improvement

#LI-MP1

Additional information

Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans, we also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).