Global Head of Internal Communications
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About Unilabs
Unilabs is an international provider of diagnostic services offering a complete range of laboratory, pathology, genetics, and imaging services to patients across four continents. With over 13,000 people in 15 countries, Unilabs invests heavily in technology, equipment, and people - using digital technologies in its state-of-the-art laboratories and imaging institutes - to improve the lives of close to 100 million people every year.
Reporting to the Global Head of Communications, this is an exciting opportunity to lead on
both internal communications strategy and delivery, supporting and advising senior leadership, including the CEO, and devising creative campaigns and content bring to life the company's Vision, Purpose, Strategy and Values.
Accountabilities
Strategy, Planning, Insight & Measurement
• Develop and implement a holistic internal communications strategy, an overarching evidence-based narrative and supporting plans/campaigns that will engage employees with the company Vision, Purpose, Annual Priorities and Strategy.
• Work closely with the Senior Leadership Team to understand business objectives/strategic priorities and desired outcomes and develop and deliver, communications strategies to support them.
• Measurement and evaluation of all internal channels.
Business Partnering
• Provide advice and coaching to the Senior Leadership Team, advising them on visibility, messaging, tone of voice etc. Provide feedback on how communications are landing and play a key role in shaping both leadership behaviours and tone of voice.
• Provide strategic counsel and advice within key business groups and committees.
• Manage communication channels and create key communications talking points and scripts for the Senior Leadership Team to ensure visibility throughout the company, and to continually evidence the corporate narrative: Town Halls, Roadshows, CEO Communications.
Content, Channels and Campaigns
• Shape and articulate a credible, authentic and motivating corporate narrative that can flex to resonate with a diverse collection of employee audiences and cultures.
• On-going review of internal communication infrastructure including online and offline communication channels to ensure a robust and effective framework for two-way communication.
• Develop playbooks for the markets to plug, play and use for local communications and global cascades
• Develop content to support and bring to life business campaigns that are designed to drive engagement, behavioural and/or business outcomes.
• Bring the employer brand to life through a wide range of channels, campaigns and activities.
• Work with agency partners to develop content, campaigns and other bought-in expertise. Ensure briefs are rigorous and insightful.
Leadership of the Function
• Professionalise and up skill the internal communications function.
• Provide support and strategic internal communications counsel across the organisation, particularly during times of crisis and/or major disruption or reputation related events.
• Provide leadership within the Global Communications Team. Ensure the delivery of integrated, cohesive and coherent integrated communications plans across the business and consistency of message.
Change Management
• Shape and manage communications around leadership, culture and change, ensuring that there is a consistent and coherent approach to communications.
• Work in close collaboration with Heads of HR and Change leads to ensure that employer Brand and change communications and engagement is effectively and consistently managed across the company, and ladders up to the Vision, Purpose and Strategy.
Requirements
• Experience of managing internal communications in a global company with a dispersed and culturally diverse workforce.
• Seasoned communications professional with extensive experience of operating and advising at the most senior level of a company.
• Proven ability to convert business strategy and CEO vision into a narrative (or individual messages) that will resonate with employees.
• Thorough understanding of how communications can impact employees and influence their behaviours (and therefore the strengths and limitations of different channels and methodologies). In-depth knowledge of the range and variety of communications channels, platforms and processes to ensure effective and timely communication and engagement.
• Proven expertise in managing internal stakeholders and experience of how to work and influence senior management.
• First class written and verbal communications skills and the ability to distil complex issues and express them clearly, authoritatively and in a manner/style that engages audiences.
• Creative judgment, with the ability to implement campaigns and activities that get cut through.
• Knowledge of internal and external social media and the latest channels/platforms and how social media can be used to enhance engagement, collaboration and advocacy.
• Displays good judgement that builds trust in credibility as a discipline expert.
• Excellent inter- personal skills with the ability to build good relationships across businesses, functions and markets.
• Understanding of how to work closely with HR and how to optimise the value of benefits of a close integrated approach to internal communications and employee engagement.
• Proven capability in developing junior team members and enhancing communication skills across a company.
• Ability to create structure and deliver in ambiguous environments
• Lean mindset and able to maximize outcomes with limited resources
• Curious mind set, confident, independent and logical problem solver.