Global eCommerce Business Operation Manager - Tablets Business

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

General Information

Req #

WD00079631

Career area:

Strategy and Operations

Country/Region:

United Kingdom

State:

Hampshire

City:

Farnborough

Date:

Tuesday, March 18, 2025

Working time:

Full-time

Additional Locations:
* Spain - Madrid - Madrid

* Italy - Lombardy - Milan

* United Kingdom - Hampshire - Farnborough

* France - Hauts-de-Seine - Rueil-Malmaison

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

This position reports to Sr. Manager for Tablet Business in the region of EMEA/NA.

What are the key responsibilities of this role:

1. Develop and execute a global ecommerce strategy for tablets, including market analysis, competitive positioning, and identifying growth opportunities across regions to meet sales targets and enhance brand visibility for Tablet Premium breakthrough in eComm.

2. Manage end-to-end eComm business operations for Tablet on Lenovo.com, optimizing product listings, SEO/SEM, UX/UI, and conversion rates to drive revenue and customer engagement.

3. Run BMSs to collaborate cross-functionally with marketing, supply chain, eComm IT/UX/UI, to align campaigns, inventory, website performance, for seamless global operations.

4. Analyse performance metrics (traffic, conversion, retention) to derive actionable insights, conduct A/B testing, and refine strategies for continuous improvement.

5. Lead customer experience improvement programs to tailor the ecommerce experience, leading the improvement and creation of Tablet pages projects by leveraging customer feedback to refine offering definition and design high level guidance with WW eComm 4P, UX/UI, Global Marketing and internal BU teams.

6. Stay ahead of industry trends and emerging technologies (e.g., AI, AR/VR, omnichannel retail) to innovate the ecommerce experience and maintain a competitive edge in the global tablet market.

7. Develop and manage budgets for global ecommerce operations, ensuring cost efficiency while maximizing ROI on marketing, technology, and operational investments.

8. Lead and mentor a global team of ecommerce professionals, fostering a culture of collaboration, innovation, and accountability to achieve business objectives.

9. Monitor and respond to customer feedback and reviews across platforms, ensuring high customer satisfaction and implementing improvements to address pain points in the buying journey.

What is required for this role:

• BS Degree in Marketing and/or Business preferably with a strong analytical discipline
• 5+ years of experience in product / business management
• Acts quickly & with a sense of urgency
• Strategic insight
• Business planning
• Strong understanding and experience in eCommerce business
• Attention to detail and drive execution
• Use facts and data to set achievable, but challenging goals
• Self and Results driven, team player able to effectively manage virtual teams
• Superior problem solving & analysis skills, commitment & action oriented
• Fluency in English language, Chinese language would be advantage

What benefits do we offer to our employees:

• Holiday purchase
• Private medical
• Income protection
• Attractive pension scheme
• Positive work life balance
• Learning and development
• Life insurance
• Lenovo and Motorola products discounts
• Lifestyle discounts
• Cycle to work
• MyGymDiscounts
• Mortgage advice and support
• Referral bonus
• Electric car salary sacrifice scheme
• Free onsite parking

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* Spain - Madrid - Madrid

* Italy - Lombardy - Milan

* United Kingdom - Hampshire - Farnborough

* France - Hauts-de-Seine - Rueil-Malmaison

* France, * Italy, * Spain, * United Kingdom

* France - Hauts-de-Seine , * Italy - Lombardy , * Spain - Madrid , * United Kingdom - Hampshire

* Spain - Madrid - Madrid , * Italy - Lombardy - Milan , * United Kingdom - Hampshire - Farnborough , * France - Hauts-de-Seine - Rueil-Malmaison

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.