Global Accounts Manager

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The role

We are looking to hire a Global Account Manager to join our high-performing sales team in London and become an integral part of our Global Accounts Strategy.

This role will work alongside our regional accounts teams.

Working at WGSN

Together, we create tomorrow

A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.

WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.

WGSN is experiencing an exciting time of investment and growth. We have an ambitious five-year strategy to deliver YoY growth, and we are ready to execute. Our market penetration is excellent, and our brand is very well-known as a leading global trend forecaster. Now is an excellent time to join our dynamic business

More about the role

Do you have an entrepreneurial spirit, a commercial mindset, and proven experience building successful client relationships? This role will be crucial in driving sales growth across our highest-value global accounts.

With prior experience generating new revenue from existing clients, you will be responsible for managing a book of strategic accounts, to develop and execute an account management plan that capitalises on the range of our products and services, as well as ensuring that WGSN's foresight capabilities are correctly positioned to meet and exceed the client's needs and expectations.

With the expectation of managing 5-7 of WGSN's highest value Global Accounts,. You will be responsible for identifying customer priorities, maintaining extensive knowledge of current market conditions and converting these into opportunities that will deepen commercial relationships. Through a combination of organic subscription growth, renewal of continuous services and strategic projects, you will drive additional revenues that will exceed annual targets and deliver value to our clients in a profitable way

This role will be responsible for owning the global commercial relationship and working with a team of regional account managers and a client success team. You will develop effective relationships between individuals and teams both internally and with clients, to provide best in class commercial partnerships.

The team

At WGSN we have high-performing sales teams made up of Key Account and Senior Account Managers, Business Development and Client Servicing specialists who work together to achieve outstanding results. You will be part of the newly formed global accounts team that works with senior clients from a wide range of industries to build strategic partnerships.

Our teams are diverse, tenacious, resilient, and extremely dedicated because they truly believe in the value WGSN services bring to our global clientele who operate in Fashion, Beauty, Interiors, Food & Drink and Consumer Tech. We never compromise on collaboration which allows us to have a strong team dynamic.

Key accountabilities

• Working with the regional account management teams and sales leaders to deliver the 3 year growth plan for WGSN's Global Accounts, ensuring revenue targets are achieved.
• Identify, explore and develop new business opportunities from an assigned book of 5-7 strategic growth accounts, successfully executing the renewal of the client contracts to maintain high renewal rates.
• Be at the forefront of nurturing client relationships, demonstrating a growing understanding of their business and broader business issues and market trends.
• Deliver winning commercial presentations & pitches to Exec and C-level stakeholders that describe WGSN's strategic value to their organisation.
• Lead all aspects of the sales process, including but not exclusive to network building, client engagement strategies, services messaging, proposal development, and financial, legal and procurement negotiations.
• Champion high strategic standards and excellent client servicing in combination with content, consulting and client success teams.
• Ensure the customer is delighted with the WGSN experience.
• Accurately forecast monthly and quarterly revenues with all pipelines tracked and updated on Salesforce. Provide regular updates on the status of global accounts, including achievements, challenges, and actionable recommendations.
• Travel nationally and internationally to build growth through great client relationships, working across time zones with a diverse set of clients.
• Demonstrate leadership skills across the global accounts team, being a positive influence on team members. Drive positive change and be fully driven by achieving success with the support of the wider WGSN team.

This list is not exhaustive and there may be other activities you are required to deliver.

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Skills, experience & qualifications required

• Proven track record in strategic account management with experience in winning, retaining & growing large, high-value clients demonstrate advanced sales processes, techniques and methodologies.
• Proactive and commercially focused, used to working in a matrix organisation and influencing teams to deliver against a business strategy and objectives.
• Excellent communicator who can lead client presentations, effectively negotiate and influence outcomes that benefit both the client and WGSNA creative problem solver who works at pace and implements solutions that will grow their accounts.
• A passion for trend and forecasting covering the following types of industries - fashion, beauty, retail, technology, design & innovation, food & drink.

From Start-Ups to Fortune 500 companies, WGSN provides specialised intelligence to the most valuable brands in Fashion, Beauty, Food and drink, Interiors and Consumer Tech, allowing these brands to produce outstanding products that consumers will demand for years to come.

What we offer

Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:

- 25 days of holiday per year - with an option to buy/ sell up to 5 days

- Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness

- Employee assistance programme, season ticket loans and cycle to work scheme

- Volunteering opportunities and charitable giving options

- Great learning and development opportunities.

More about WGSN

WGSN is the global authority on consumer trend forecasting.

We help brands around the world create the right products at the right time for tomorrow's consumer.

Our values

We Are Everywhere

The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.

We Are Future Focused

We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.

We Are Rigorous

We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.

Our culture

An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.

Inclusive workforce

We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.

Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.

We offer a flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been-and will continue to be-actively encouraged here, but we do not offer full remote working.

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.