Global Account Manager

BRAND: Zenith
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients' businesses.

Over the years, we have evolved our definition of ROI, as it has changed with the ever- complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media.

Yes, ROI is about delivering Return on Investment; but it's also about going beyond to deliver a

Return on Imagination and more integrated experiences that inspire Growth. Top-line growth

for our clients' businesses, growth for our people and growth for our culture.

Powered by our best-in-class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading.

This breadth means we deliver Insight that lies at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes.

It means we deliver more creative media solutions that bring together best-in-class strategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients.

It means we adopt new data analytics and value optimisation techniques while building

relationships with some of the world's most exciting start-ups. We leverage over 30 years of media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients.

At Zenith, we ultimately seek out a more meaningful kind of ROI. Our unique way of thinking inspires growth for some of the world's leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, TikTok and Verizon.

Overview

The Global Account Manager will be working to deliver best-in-class media services for a globally renowned FMCG brand

Essity is a leading global FMCG company, specialising in hygiene and health, with its headquarters in Stockholm, Sweden. The company develops, manufactures, and sells products and solutions within hygiene and health. The products portfolio includes tissue paper, baby diapers, feminine care, incontinence care and many more. This is an amazing opportunity to be part of an exciting FMCG brand with a rich heritage

The Global Account Manager plays an integral role within the Essity Global Account team, supporting the day-to-day delivery and operation of best-in-class media services to the Essity global headquarters across its portfolio of brands and markets. You will own the relationship with local agency teams and client team, ensuring the smooth delivery of multiple operational projects and co-ordinate ongoing global team outputs.

This role is fast paced! Your project management skills, coupled with a strong interest in data & analytics will serve you well in this role.

Responsibilities

Relationship Management

• Key point of contact for local agency teams across markets and external stakeholders, supported by the Global Account Director.
• Key contact for Zenith local agency teams
• Key contact for specific media projects with clients
• Manage upwards to ensure your team are aware of key workstreams, updates or challenges
• Support in the delivery of client status reports, talk through owned line items on status call

Market Coordination & Network Management

• Work with local market teams to share relevant information and ensure understanding & adoption of global strategies
• Ensure market calls run smoothly and to collate and distribute feedback and media plans
• Support Global Account Director in ensuring local markets are following the Global strategy and executing best in class plans at a local level

Reporting

• Ability to understand a media plan and be the conduit between local teams and global clients
• Oversee the tracking and aggregation of data across for analysis (media plans)
• Oversee competitive reporting for assigned categories

Qualifications

What we're looking for

• An experienced Senior Account Executive looking to make the leap to Account Manager or an Account Manager wanting to make the move into a global role
• Knowledgeable in all media channels, with at least 2-3 years media agency experience working on local or global clients
• Able to multi-task and prioritize, with exceptional organizational skills
• A confident and adaptable communicator and solutions-oriented
• Able to assess the value of individual tasks and manage priorities, taking into account the bigger picture beyond any one task
• Able to identify when to escalate potential issues before they become a problem

Skills Required

• Exceptional attention to detail
• Strong written and oral skills- able to come across clearly and succinctly in email or over the phone
• Strong analytical skills and able to understand and interpret data; to identify trends, opportunities and make strategic arguments
• Experience in managing other people / local markets
• Strong knowledge of Excel and PowerPoint

Additional information

Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Planswe also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

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