Global Account Director

BRAND: Zenith
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Specialist
Workplace Type: Hybrid

Company description

We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients' businesses.

Over the years, we have evolved our definition of ROI, as it has changed with the ever- complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media.

Yes, ROI is about delivering Return on Investment; but it's also about going beyond to deliver a

Return on Imagination and more integrated experiences that inspire Growth. Top-line growth

for our clients' businesses, growth for our people and growth for our culture.

Powered by our best-in-class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading.

This breadth means we deliver Insight that lies at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes.

It means we deliver more creative media solutions that bring together best-in-class strategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients.

It means we adopt new data analytics and value optimisation techniques while building

relationships with some of the world's most exciting start-ups. We leverage over 30 years of media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients.

At Zenith, we ultimately seek out a more meaningful kind of ROI. Our unique way of thinking inspires growth for some of the world's leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, TikTok and Verizon.

Overview

About the role....

As a member of the Nomad Foods Global Account teams, your role will be to lead the day-to-day management and delivery of best-in-class media services to the Central stakeholders at Nomad Foods' European headquarters across its portfolio of brands and markets.

Your role will be pivotal to the success of this account. You will work with various teams within the broader Zenith International and Publicis Media organisation.

You will be building strong trusted relationships with key clients, supporting the Global Business Director, the Account Management and extended Global Teams (Strategy, Digital, Data &Tech) to deliver outstanding work every time.

You will support the local markets to ensure they apply consistency and deliver against the guidelines, playbooks and operational process and protocols. This will include tasks such as leading communication with markets, sharing knowledge and best practice, act as a first point of contact for the global client team, work closely with the Managing Partner to manage the network, work closely with strategists and digital specialists to ensure projects are delivered to a great standard and more.

This role is fast paced and requires excellent project management skills, along with the ability to effectively manage international relationships, both with clients and local agencies. Good knowledge of digital and experience in media planning and operations management is essential.

This role reports to the Managing Partner.

Responsibilities

About the work....

Client service

• Builds strong client relationships to understand the needs and requirements in order to proactively support the day-to-day delivery of projects
• Confidently manages multiple clients and categories
• Responsible for the delivery of specific projects
• Displays critical thinking and challenges internal and external outputs
• Produces insightful, innovative and clearly articulated presentations
• Identified opportunities and business solutions that will leverage both internal and external cross-functional capabilities

Operations

• Streamlines and refines processes and ways of working within Global and local teams to deliver best-in-class operations for the account
• Champions the Nomad's Ops Model and planning process within the business to drive operational excellence across Publicis / Zenith Global
• Owns Nomad's bespoke tools and technology and work with the business to refine, build, and integrate these solutions into every aspect of the global business and market network
• Oversees and ensures accuracy as well as timeliness of account finances and billings

Project Management

• Efficient time management and prioritisation of multiple projects across different business units
• Coordinates and inspires agency resource including planning, digital, trading, search, eCommerce
• Deploys and liaises with local markets in the delivery of projects
• Creates opportunities for local market governance connections and monthly plan updates (extranet, email updates, conferences)

Network Management

• Forges strong relationships with all Nomad markets
• Identifies and supports Publicis / Zenith Global markets to streamline and optimise process and address operational challenges

Strategic Planning

• Manages monthly planning governance and work with client team to define best-in-class output
• Supports the deployment of the media guidelines and the local markets output during the Annual Planning process
• Works collaboratively with partner agencies to ensure integrated communication planning and deliver fully integrated, seamless output for the Nomad business

Qualifications

What you need to succeed....

Experience working in the media industry in an account and/or planning role and demonstrated ability to work across projects and teams. Strong knowledge of digital media with knowledge of traditional offline channels desirable. Proficiency with media research and industry tools is useful.

Client service:

You are dedicated to meeting the expectations and requirements of external and/or internal clients; get first-hand client information and uses it for improvements in product services; act with clients in mind; establish and maintain effective relationships with clients and gain their trust and respect.

Operations

You are committed to driving efficiency and effectiveness across all aspects of the business to ensure operational excellence, leveraging tools, technology, and innovation to deliver a consistent and quality output across local markets. Ensure adoption of tools and technology across local markets and a consistent knowledge of best practice.

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Additional information

Zenith International has fantastic benefits on offer to all of our employees, full details of which are shared when you join. This includes the classics like Pension, Life Assurance, Private Medical, as well as Reflection Days, Shared Parental Leave, and spans other initiatives like:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

At Zenith International , we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.