German-speaking Customer Success Manager

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Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, a pioneer in the world of flexible work and one of the largest players in the flexible staffing sector in Europe. Do you want to make flexible work a rewarding experience for ambitious workers and businesses? Then we are looking for you!

As a Customer Success Manager responsible for our German-speaking market in Switzerland, you will focus on the success of small and medium customers on our Marketplace.

Your Responsibilities

• Working on the Swiss-German market
• Onboarding new customers: explaining Coople's value propositions and educating customers on using our platform
• Resolving client issues proactively using scaled initiatives such as by hosting customer webinars and writing user guides
• Supporting our small and medium business clients as they use the Coople platform
• Quality assuring of client job postings and proactively contacting clients to offer support in improving their attractiveness
• Proactively driving the engagement of clients with their job postings and ensuring client retention
• Monitoring key client metrics to spot churn risks or opportunities for expansion
• Support the design and optimisation of the client journey and onboarding processes
• Collection of client feedback on our platform to support further development by the Product and Marketing teams

Your Capabilities and Skills

• Native level German, spoken and written
• Fluent English, spoken and written
• Bachelor's degree or higher
• At least 3+ years' experience in a Customer Success or Sales role
• Great communication skills, comfortable with presenting to large audiences over digital webinars
• Able to handle client objections and complaints
• Experience of working in a global, remote team
• Comfortable working in a fast moving team environment
• Good knowledge of Excel, Powerpoint. Experience of Salesforce a plus
• Critical thinking and analytical skills: Ability to spot trends, churn risks and growth opportunities
• Decision-making skills: Ability to make quick, confident choices for the benefit of both clients and Coople

Work conditions

• The position is based in our London office
• This is a hybrid working role
• Availability to travel to Switzerland a few times a year

Coople are the UK's Digital Staffing platform that has been working tirelessly for to make flexible work easy, reliable, and fulfilling. Why? Because we believe that work should adapt to life and not the other way around. We believe in being Ambitious, Pragmatic, Fair, Empowering and Passionate with the desire to make things happen. As a reward, you will see a visible and tangible effect of what you do.

What else can you expect? Stock shares for all employees, various on-the-job trainings, enhanced pension contributions, flexible working, free lunch and a great office in the heart of Old Street.