General Services Manager

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Job Introduction

Unique demands. Unique services. Unique roles

Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.

We are now seeking an General Services Manager (Catering and Soft Services) to join our team at RAF Halton, Wendover. It will be your responsibility to plan, organise and manage delivery of all services within the Mess operational business area to the benefit of all members and residents.

What you'll do:

• Ensure standards of service detailed in the statement of requirements, quantity tables, service level agreement, KPIs and within the schedules of the contractual terms and conditions are achieved, maintained and developed for assigned operational business area
• Promote and manage functions including planning, menus and costing in conjunction with the catering team
• Contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations
• Embracing the principles of Collaborative Business Relationships (BS11000), in line with Sodexo's vision and values, in particular to liaise with the PMC/RSM and Mess committee to develop relationships and promote Sodexo
• Manage all aspects of performance of an assigned group of direct reports
• Maintain excellent client/customer relationships
• Act as duty manager 'on call' and holiday/weekend cover as directed by line manager
• Ensure the prompt provision and efficient service of all meals and catering requirements at the specified time to the standards laid down in the KPI's
• Compile and agree an annual business plan with your line manager, and to be responsible for achieving all actions
• Maintain excellent client relationships and communicate with the day to day client at every opportunity
• Ensure daily standards of service in assigned operational area, as detailed in the service level agreement, within the schedules of the contractual terms and conditions and in line with applicable Sodexo service offer standards are achieved, maintained and developed
• Carry out any other reasonable tasks and/or instructions as directed by management within agreed deadlines

What you bring:

• Knowledge of working in a management role within the soft FM service industry
• Experience of managing, planning, costing and leading high profile hospitality events.
• Understanding of function planning, liaison with different stakeholders who will be booking the event.
• Leadership skills and knowledge
• People management skills including general HR skills in recruitment, training and managing colleague performance including disciplinary and grievance procedures.
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health & safety and food safety
• Ability to make independent decisions
• Able to work on own initiative within a team environment
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Analyse problems analytically, develop opportunities and implement innovative solutions

Desirable

• Experience of working within military environment
• Previous experience in effectively managing in a similar role
• Health and Safety qualification equivalent to IOSH managing safely
• Soft FM specific technical skills including contract catering, hospitality, retail and cleaning knowledge and skills
• Proven experience of managing client relationships within a contract environment
• Proven track record of leading, managing and developing a team

What we offer:

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied

Ready to be part of something greater? Apply today!

Package Description

• 40 hours per week
• Monday to Friday - occasional evenings and weekends required to meet business needs
• £40,000 - £44,000 per annum
• Plus up to 10% annual performance related bonus
• Sodexo rewards and benefits

About the Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.