General Manager, Year-round business

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Job Introduction

General Manager - Wimbledon

• Management of year-round business for the venue
• £67000-£75000 per annum DOE

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focussed on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

More about the role:

Job Overview:

We are seeking an experienced and strategic General Manager to lead the food and drink operations across a range of services, including a private members' club, meetings and events, staff dining, off-site community sports venue café, and public café. The successful candidate will be responsible for driving innovation, ensuring financial accountability, overseeing food safety, and maintaining health and safety standards. The General Manager will also play a key role in managing client relationships, overseeing the dining room operations, and liaising with members during high-profile events such as the Championships.

Key Responsibilities:

1. General Management:
   • Lead and oversee all food and beverage operations, ensuring high service standards across the private members' club, public café, staff dining, meetings and events, and off-site community sports venues.
   • Lead and inspire the management team for the day-to-day operations of the private members' club, including the club room, private dining room, and overall dining service. Ensure services are tailored to the unique needs of club members and guests.
   • Develop and implement operational strategies for each business segment, ensuring year-round consistency, quality, and operational excellence.
2. Client Liaison & Relationship Management:
   • Act as the primary liaison between the food and drink business and members during the Championships, ensuring their needs are met within the members' enclosure.
   • Conduct monthly meetings with clients to review and discuss the P&L, statistics, and performance of the dining room operation, providing transparent and actionable insights.
   • Build and maintain strong relationships with key clients, event organizers, and members, ensuring their expectations are consistently met and exceeded.
3. Innovation & Service Development:
   • Drive innovation within the food and beverage offerings, continuously improving and diversifying menus, drink services, and event catering to stay aligned with market trends and client preferences.
   • Work closely with chefs, beverage specialists, and vendors to develop new concepts and seasonal offerings that elevate the overall food and drink experience.
   • Enhance the drink service by introducing new cocktails, curated beverage programs, and improving service standards.
4. Financial Accountability & Reporting:
   • Oversee financial management for all food and beverage operations, including budgeting, forecasting, and cost control, ensuring profitability across all areas.
   • Review monthly P&L statements and key statistics, providing regular feedback and strategic recommendations to senior management and clients.
   • Monitor revenue streams and implement strategies to drive growth, ensuring financial objectives are met for both regular business and special events.
5. Food Safety & Health and Safety:
   • Ensure compliance with all food safety regulations, health and safety policies, and industry standards across all operations.
   • Develop and implement staff training programs focused on food safety, hygiene, and safe work practices.
   • Regularly audit and inspect facilities to ensure adherence to health and safety standards, addressing any concerns immediately.
6. Event & Meeting Operations:
   • Lead the food and beverage operations for a variety of year-round events, including private meetings, corporate functions, and community events.
   • Manage catering for off-site venues, ensuring quality service and food delivery at the tennis venue café and other external locations.
   • Ensure that the dining experience for staff, members, and guests at events is seamless, from pre-event planning to post-event evaluation.
7. Staff Management & Development:
   • Recruit, train, and manage a diverse team of food and beverage professionals, ensuring excellent service and operational efficiency.
   • Develop and maintain staff schedules to ensure appropriate coverage for peak periods, special events, and daily operations.
   • Foster a positive work environment that emphasizes teamwork, skill development, and employee retention.
8. Marketing & Promotions:
   • Collaborate with the marketing team to promote food and beverage offerings and events to members, clients, and the general public.
   • Implement promotional campaigns, themed events, and exclusive offers to drive customer engagement and business growth.
9. Quality Control & Customer Satisfaction:
   • Ensure high levels of customer satisfaction by consistently delivering exceptional food, drink, and service experiences.
   • Regularly gather and evaluate customer feedback, addressing any concerns or complaints promptly and professionally.
   • Lead the implementation of improvements based on customer insights and service reviews.

Qualifications & Skills:

• Proven experience in food and beverage management, with a background in overseeing multi-venue or multi-service operations.
• Strong financial acumen with experience managing P&L, budgets, and cost control within a hospitality setting.
• Extensive knowledge of food safety regulations, health and safety compliance, and best practices in the food and beverage industry.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients, members, and staff.
• Exceptional leadership abilities, with a track record of leading large teams and managing complex operations.
• Ability to think creatively and implement innovative solutions in menu development and service delivery.
• Excellent organizational skills with the ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays, especially during high-demand events and the Championships.

Desirable:

• Experience in managing operations within a private members' club or high-end hospitality environment.
• Knowledge of catering for sports events and large-scale community venues.
• Previous experience managing food and beverage services for large, high-profile events.

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0711/68687005/52693008/SU

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive? because diversity is our strength!