General Manager - Trauma, Orthopaedics and Neurosurgery

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

Managerially accountable to the Divisional Director of Operations, (and professionally accountable to the Divisional Director), the General Manager for the Trauma, Orthopaedic and Neurosurgery Directorate will be responsible for providing operational and strategic leadership to ensure that the Directorate provides high quality patient care, patient experience and clinical outcomes.

The General Manager will lead the Directorate in the delivery of national access standards and local specialty ambitions within the allocated funding envelope and ensure all services are delivered efficiently and effectively. The development of collaborative working within the sector and beyond will be key to ensure that capacity is effectively optimised and that patient flow between Trusts is seamless.

Additionally the General Manager will work closely with colleagues within the Trust to influence strategic decisions both within the Trust and also across the North West London sector.

Main duties of the job

• Develop and implement effective reporting arrangements to accurately record and monitor performance against targets and to pro-actively manage any variances
• Provide regular reports to the Executive Directors with assurance that appropriate follow up actions will be completed.
• Support Lead Clinicians, Lead Nurses and Service Managers for delivery of their objectives through regular performance review meetings;
• Manage the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with clinical governance standards, other Trust-wide policies and processes and best practice requirements;
• Manage the resolution of complaints, conflicts and issues from patients, staff, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with Trust policy, procedures and service delivery values and priorities;
• Support, alongside the Lead Nurse and other clinical staff, root cause analyses and trend analyses of all complaints and adverse incidents

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualification

Essential criteria

• First degree or equivalent
• Evidence of other specialist knowledge at higher degree or masters leve
• Extensive knowledge of the NHS in the acute sector with up to date knowledge of patient services Evidence of CPD

Experience

Essential criteria

• Demonstrable success in delivering large scale change and performance with and through management and clinical teams
• Experience of writing comple business cases and policies
• Experience of managing and deciding on complex employment issues
• Well-developed IT skills to manage and report on complex performance management information

Desirable criteria

• Cross site operational/clinical working

Skills/Knowledge/ Abilities

Essential criteria

• Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands
• Ability to manage and deliver services within resources
• Ability to critically analyse complex financial and clinical data sets
• Able to effectively manage performance by holding themselves and others to account for service outcomes
• Able to actively contribute to plans to achieve service goals

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description (PDF, 640.5KB)
• Functional Requiremnets (PDF, 233.7KB)
• Aspire to values (PDF, 132.8KB)
• Our Strategy 2023-25 (PDF, 230.4KB)