General Manager Retail

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

At Fanatics Commerce, we're more than just a leader in licensed sports merchandise - we're a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Role Overview:

We are seeking a dynamic and entrepreneurial General Manager to lead a retail store for one of our partners in London. This role is responsible for end-to-end retail operations, including store management, buying & merchandising, visual merchandising, supply chain, and back-of-house logistics. The ideal candidate thrives in a fast-paced environment, is hands-on across all aspects of the retail experience, and is excited to wear multiple hats to ensure the success of a high-profile store for a premier partner.

How you will make an impact:

• Lead day-to-day retail operations, ensuring seamless execution across sales, customer service, and back-of-house functions.

• With support from the broader buying and merchandising team allocate and deliver a curated product assortment aligned with brand strategy and customer demand.

• Drive visual merchandising standards to create an inspiring and brand-right in-store experience.

• Manage supply chain and logistics for the store, including inventory flow, stockroom operations, and vendor coordination.

• Develop and implement strategies to drive traffic, maximize sales, and achieve store performance targets.

• Responsible for supporting additional stores in North America as we expand our portfolio.

• Recruit, train, and lead a high-performing store team, fostering a culture of accountability, collaboration, and customer obsession.

• Partner with cross functional teams (merchandising, marketing, operations, finance, people) to align priorities and deliver business objectives.

• Act as an ambassador for the brand, representing the store with a strong entrepreneurial mindset.

What you bring to the team:

• 7+ years of progressive experience in retail management, preferably in sports/fashion/lifestyle/flagship store environments.

• Strong background in buying, merchandising, and retail operations.

• Demonstrated ability to manage both front-of-house customer experience and back-of-house logistics.

• Proven leadership skills with the ability to inspire, motivate, and develop teams.

• Entrepreneurial mindset: adaptable, resourceful, and comfortable making decisions in a fast-paced environment.

• Strong analytical and financial acumen with experience managing budgets and P&L responsibility.

• Excellent communication and organizational skills.

Education

Bachelor's degree is strongly preferred.

At Fanatics, we value transparency and honesty. If you don't meet every single requirement, that's okay - we still want to hear from you! We believe in the power of diverse experiences and talents. If you're excited about the role and confident that you can contribute, don't hesitate to apply. We're genuinely interested in how your unique skills and perspective can help us build something amazing together.

Where You'll Work and What's required:

The role is based in New York City, NY with occasional travel to other retail and office locations.

What's in it for you:

Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you'll be empowered to help shape our culture that celebrates both individual and team successes.

Benefits: At Fanatics, we're dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.