General Manager: Private Healthcare

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Job overview

Our private healthcare business is growing and we are appointing to the role of General Manager for Private Healthcare at UCLH.

This role will lead on the development and delivery of private patient services across all specialties at UCLH.

At UCLH we have ambitious plans to develop our private patient services and to grow the contribution it makes to the UCLH's income, which is used to support patient care and develop new services for the benefit of all of our patients. This post is an exciting opportunity to join the Private Healthcare team, working alongside clinicians, colleagues and patients to provide high quality care.

This is an exciting opportunity to shape the operational team within an expanding service, and to be instrumental in developing the direction of our business. We are in the process of expanding our paediatric haematology service so this is a pivotal time to join our team and ensure our new facilities are a huge success. For the right person this is a role that is both challenging and rewarding, with the chance to enhance your skills and career in a developing area of a high profile and successful NHS trust.

Main duties of the job

Reporting to the Director of Private Healthcare, you will be responsible for the operational management and performance of the dedicated private healthcare facilities at UCLH, as well as supporting the delivery of private healthcare in services that are integrated with the NHS. You will lead on relationship management with our consultants, ensuring the trust has the capacity and service infrastructure to support their patients' requirements and identifying and developing new private business opportunities.

You will be working closely with the Director of Private Healthcare to set the strategic direction for our services and will work with colleagues across the trust to lead the operational delivery of our private healthcare strategy.

To be successful in this role you will be a highly motivated individual with excellent leadership and interpersonal skills, and with the ability to form credible working relationships with a variety of stakeholders, including senior managers and consultants. You will have significant experience in operational management and be able to work independently to lead and develop our services to the highest standards of clinical and customer service. Healthcare experience in the private sector is an advantage.

Working for our organisation

rsity College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England - for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row.

UCLH top trust to work at in England - for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge & Qualifications

Essential criteria

• High standard of written and spoken English
• Management degree or equivalent (or in exceptional circumstances - able to demonstrate significant level of equivalent experience)
• A formal post graduate qualification, ideally in management or equivalent senior level experience

Experience

Essential criteria

• Minimum of 3 years relevant management experience, with a least two years within the NHS
• Experience of service redesign and development
• Experience of effective management of budget
• A proven success in business planning and in the development and effective implementation of strategic plans
• A proven record of success in managing operational change while also developing and maintaining high standards of quality
• Experience of leading and supervising a team

Desirable criteria

• Experience of working in a private healthcare environment

Skills & Abilities

Essential criteria

• Demonstrate a strong understanding of multidisciplinary working
• Excellent communication skills, including negotiation, with the proven ability to liaise effectively across multiple departments
• Detailed knowledge and understanding of health service delivery, and of the distinct expectations and requirements of the private healthcare market
• A sound understanding of the issues affecting operational staff and a can-do attitude to solving such issues
• Project management skills
• IT literate: proficient in the use of word processing and spreadsheet packages

Other requirements:

Essential criteria

• Demonstrate a commitment to professional development of self and others
• An ability to demonstrate in-depth knowledge of current thinking and policy affecting health and public sector
• Knowledge of equalities issues and strong commitment to the promotion of equality in employment

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Employer certification / accreditation badges

Documents to download

• Job Description (PDF, 640.3KB)
• Functional Requirements (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)