General Manager - PCCS

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Detailed job description and main responsibilities

The General Manager will be responsible to the Clinical Director for the delivery of all patient services within the Clinical Service. Key responsibilities include:
• Supporting the Clinical Director in managing all services and resolving urgent issues.
• Leading service transformation and improvement initiatives.
• Ensuring performance standards are met and infrastructure supports required levels.
• Promoting a shared vision and culture of collaboration among staff.
• Managing financial targets and budgets across multiple clinical services.
• Developing strategic plans and contributing to policy decisions across Greater Manchester.
• Ensuring equality and addressing health inequalities in operational and strategic plans.
• Managing service managers and supporting workforce planning and development.
• Ensuring compliance with clinical governance and national standards.

Person specification

Qualifications

Essential criteria

• Graduate or equivalent level of experience.
• Managerial experience or qualification equivalent to post graduate diploma
• Master's degree or equivalent experience

Desirable criteria

• Experience or qualification relating to specialty

Knowledge

Essential criteria

• Highly specialist knowledge of managing within a NHS healthcare setting
• Detailed knowledge and experience of managing performance, capacity, demand and activity
• Knowledge of managing staff within a healthcare setting and experience of managing a service
• Knowledge and experience of project/programme management

Training and Experience

Essential criteria

• Proven experience of and demonstrable achievement in managing healthcare services
• Management of re- sources with a good track record with change management, budget management, efficiency savings and financial recovery plans
• Experience of project management and imaginative planning
• Experience of managing a diverse team
• Measurable track record in involving and motivating staff to improve performance
• Experience of success- fully managing the implementation of change
• Experience of identifying education and training needs of staff
• Evidence of continuous professional development

Desirable criteria

• Experience in workforce planning
• Experience in setting establishments and using workforce toolkits including dependency tools
• Experience in R&D
• Experience of modernising services without additional resources
• Evidence of professional leadership, leading to innovation in practice
• Experience in clinical audit/benchmarking
• Experienced in complaints management
• Experience of developing and maintaining effective partnerships with internal and external stakeholders in the redesign of services

Skills and Abilities

Essential criteria

• Ability to present highly complex and emotive information clearly and openly with staff
• An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives
• Able to hold professionals and peers to account
• Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets
• Good performance management skills combining clarity around expectations, direction and holding others to account
• Ability to analyse and interpret highly complex performance and financial information
• Excellent numerical and presentational skills
• Negotiating and influencing skills
• Ability to make calm rational decisions in the face of adversity

Desirable criteria

• An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks
• Strong analytical skills and ability to consider the wider picture

Attributes

Essential criteria

• Honest
• Open minded, treats colleagues with dignity and respect
• Capacity to work with clinicians and staff at all levels
• Exemplary personal standards of conduct and behaviour
• Inspires others and leads by example

Other

Essential criteria

• Mobility to travel across sites
• Can use constructive criticism and openly seeks to review and reflect on own style and presentation
• Resilient and self- motivated with drive and vision, a can do attitude and is able to work on own initiative and manage a range of priorities against competing agendas

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• General Manager (PDF, 360.4KB)
• General Manager (PDF, 392.4KB)
• Functional Requirements Form (PDF, 920.2KB)
• Candidate Essential Guide Non Medical (PDF, 1.3MB)
• Candidate Essential Guide Medical and Dental (PDF, 1.4MB)