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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

The Lewisham Directorate is recruiting to the post of General Manager, Community Services on a six months secondment basis. if you want to work in an exciting and evolving service then this is the post for you.

The General Manager for Community Services will be responsible for the overall management of a range of nominated services within the Operations Directorate. Working closely with colleagues they will ensure excellent clinical, operational and financial outcomes. You will be expected to work as part of a Services Management Team with other General Managers, Deputy Director, Head of Nursing and Borough Director.

Main duties of the job

The General Manager will be responsible for the overall management of a range of nominated services within the Operations Directorate. All services within the operations directorates will be managed by a team comprising the General Managers and the Deputy Director and specific service responsibility.. Working closely with colleagues in all other relevant teams, they will ensure excellent clinical, operational and financial outcomes. The post-holder will be expected to work as part of a services management team with other General Managers, Deputy Director, Head of Nursing and Borough Director.
In addition they may be responsible for other borough, specialist or national services as identified. This will be reviewed in line with service needs.
The post-holder will also have a key role in liaising with the national commissioning, Local Authority and borough commissioning and will support Local Care Network initiatives and the
integration agenda.

Working for our organisation

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
Ensuring that all our services and all staff understand and support our commitment
We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe

Detailed job description and main responsibilities

The key responsibilities of the role are:

- Working closely with professional heads and the Executive team to provide demonstrable assurance of the quality of clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards.

- Working closely to develop a clear integrated pathway with effective, evidence based interventions. Responsible for writing business cases and leading staff and stakeholder consultants as required.

- Ensuring services are delivered using the resources available, ensuring each service operate within budget and taking action where necessary to manage this.

- Working with the Clinical and Deputy Director to recruit , motivate and train the workforce.

- To provide assurance of continuous quality improvement of effective and efficient clinical services by ensuring staff are engaged in these initiatives.

To be part of and participate in the senior manager on call rota.

Person specification

Educational/knowledge and Skills

Essential criteria

Bachelor's degree (in relevant discipline) or equivalent experience
Expertise at Senior Management level across a range of subjects within a mental health or social care setting
Proven track record of managing organisational change and development of clinical services
Experience of working successfully in managing and co-ordinating a range of complex, multidisciplinary clinical services
Demonstrable achievement in negotiating and influencing others
Experience of performance management of service delivery, staff and processes to ensure local and national targets are consistently achieved
Experience of partnership working with service users, carers and other agencies
Understands the principles relating to contractual arrangements/Service Level Agreements (SLAs) with commissioners
Able to work collaboratively with professional leads and other managers to ensure safe and effective practice
Able to think laterally, able to interpret data and synthesize complex information from a range of sources
Understanding of the principles behind the Foundation Trust process and its implication in terms of service management, Monitor and model contracts.
Broad understanding of healthcare provision together with an awareness and appreciation of current NHS policy and priorities, particularly in relation to mental health
Knowledge of performance management methods/procedures
Clear understanding of professional and multidisciplinary roles/working the issues
Able to work in partnership with clinical leaders
Experience of working collaboratively with our organisations
Strong record of multi-professional collaborator
Experience of change management and workforce redesign
Able to demonstrate a genuine commitment to ensuring that services meet the needs of services users and their carers and are delivered with multi-cultural sensitivity
Able to lead and generate a clear sense of direction for the service and its employees
Have business, service planning, analytical and numeracy skills
Able to set objective measurements and develop monitoring systems to inform the organisation

Desirable criteria

Experience of managing integrated mental health services
Post-graduate qualification in Healthcare Management/Business Studies
Professional health qualification
Project Management Qualification

Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
Ensuring that all our services and all staff understand and support our commitment
We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

That all applications for this post will need to be made online
That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
That should you not have heard from us within three weeks from the closing date your application has not successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

JD / Specification (PDF, 472.6KB)
SLaM Staff Benefits (PDF, 1.1MB)
Happy to Talk Flexible Working (PDF, 680.1KB)

General Manager Lewisham Community Services

General Manager Lewisham Community Services

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