General Manager - Head & Neck and Thoracic

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Job overview

We are excited to recruit an experienced healthcare leader to join UCLH as General Manager for Head & Neck and Thoracic Surgery. This is a pivotal role within a fast-paced department. It is ideal for a confident and ambitious operational manager wishing to join a highly dedicated award-winning MDT team.

As a senior member of the management team, you proactively identify and drive improvement opportunities. This work will cover a wide range of services and challenges in the inpatient and outpatient settings, within our medical and administrative teams. The post demands a comprehensive understanding of cancer performance as well as a passion for managing advances in treatment pathways. You will operationally lead the delivery of urgent cancer care across the North Central London and North East London Cancer Networks.

Excellent HR, financial and performance management skills will be essential to the job, and we are also looking for creativity, energy and compassion. Leading on change management will also be paramount for the post holder to achieve improvement in process and patient outcomes.

Successful candidates will have substantial service development and staff management experience. Other skills will include a high level of emotional intelligence, brilliant communication team-working and organisation skills, as well as excellent problem-solving abilities.

Main duties of the job

Service Improvement
Drive continuous service improvements to ensure high-quality care, strong financial performance, and efficient delivery. Collaborate with senior leaders to meet national targets and lead strategic projects.

Cancer and RTT Performance
Lead performance management for Head & Neck and Thoracic surgery, ensuring all internal and external performance targets are met. Embed learning from breaches.

Financial Management
Manage service budgets, ensuring optimal resource use and maintaining financial control. Monitor financial and performance targets, addressing variances and coordinating with other budget holders. Identify CIP and revenue opportunities, and lead the cost pressure processes.

Stakeholder Engagement
Collaborate with partners in NCL/NEL, chair meetings, and ensure SLAs and job planning are aligned to improve patient pathways and experience.

The Deputy Divisional Manager will support the post holder in delivering these responsibilities.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England - for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row.

UCLH top trust to work at in England - for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Person specification

Knowledge and Qualifications

Essential criteria

• Management degree or equivalent (or in exceptional circumstance - able to demonstrate significant level of equivalent experience)
• A clear understanding of the components of Clinical Governance and how these contribute to an integrated and quality driven service
• Detailed knowledge and understanding of NHS targets and other topical NHS issues

Desirable criteria

• A formal post graduate qualification, ideally in management or equivalent senior level experience

Experience

Essential criteria

• Minimum of 3 years relevant management experience, preferably within the NHS or similar environment.
• Experience of effective management of budgets
• A proven record of success in managing operational change while also developing and maintaining high standards of quality

Skills and Abilities

Essential criteria

• Ability to meet deadlines and complete tasks within agreed time scales.
• Project management skills
• IT literate: proficient in the use of word processing and spreadsheet packages

Communication

Essential criteria

• High standard of written and spoken English
• Able to present effectively to a variety of audiences (Staff, Senior/Executive Managers, Clinicians and external stakeholders)
• Excellent communication skills, including negotiation, with the proven ability to liaise effectively across a broad network of stakeholders

Personal and People Development

Essential criteria

• Demonstrate a commitment to professional development of self and others Knowledge of equalities issues and strong commitment to the promotion of equality in employment.

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 568.3KB)
• Functional Requirement (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)