General Manager : Elective Delivery and Improveme

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Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Reporting directly to the Deputy Director of Performance and Planning the General Manager Elective Care will work closely with Trust operational managers and a motivated RTT and Performance team to deliver elective recovery, improve health outcomes and reduce the waiting times and health inequalities experienced by our local population.

Main duties of the job

As a senior member of the Performance and Business Intelligence Division, the post holder will work closely with the Performance team and all Clinical Operational Management teams to ensure the effective adoption of best practice processes and policies in respect of all elective care services across Lewisham and Greenwich NHS Trust. They will manage the overall RTT and validation team and provide effective senior leadership, expertise and audit across the organisation to ensure accurate patient pathway management in accordance with national rules and the SEL Access Policy.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Detailed job description and main responsibilities

The General Manager Elective Care will be responsible for ensuring (in conjunction with the Divisional leads) that divisions and directorates have effective local processes and governance in place. They will work with clinical leadership teams to develop and implement best practice tools and processes in line with a trust standardised approach. They will ensure that all clinical services communicate clearly and regularly with patients who are waiting for treatment on our elective waiting lists.

The postholder will work closely with the performance team, clinical operational teams, and corporate expertise (the transformation team, the patient experience team, the Trust communications team) to ensure that an overall Elective Recovery and Improvement programme is developed in the best interest of our patients while also improving the data quality of our patient waiting lists. The post holder will be experienced in operational management and project management, with a proven track record of delivering sustainable change programmes across complex pathways with multiple stakeholders. They will work closely with clinical and non-clinical teams at all levels, both internal and external, to ensure the programme is delivered to agreed objectives and within agreed timescales. They will maintain programme documentation including project plans; providing updates and high level communication to the relevant Trust Governance meetings on Elective Recovery and Improvement.

The post holder will be responsible for liaising with our population health management team and the ICS to ensure we understand the potential impact of health inequalities within our waiting list and that our patient communication and other strategies include actions to tackle these issues.

The post holder may be required to deputise for the Deputy Director of Performance and Planning.

Person specification

Qualifications and Training

Essential criteria

• Master's degree/equivalent experience
• Postgraduate training
• Evidence of continuing professional development that enhances theoretical and practical knowledge
• Clinical/operational background/knowledge
• Advanced IT skills
• Use of computer software including Microsoft windows, Microsoft word, Microsoft Excel, power point, MS project

Desirable criteria

• Project management qualification e.g. PRINCE 2, Managing Successful Projects

Experience

Essential criteria

• Management experience in the NHS to include experience at senior level where change management skills have been required within the post
• Experience in project management delivery with evidence of leading and managing large scale improvement projects in the health and or community setting
• Project management at a senior level with evidence of leading and managing improvement projects
• Experience of analysing complex data with multiple components of information in both qualitative and quantitative formats
• Experience of undertaking audits and using measurements for improvement methodology within change projects
• Experience of working with a wide range of stakeholders

Knowledge and Skills

Essential criteria

• Knowledge of research, audit, data collection and analysis methodologies
• Specialist knowledge, practical application and experience in change management, modernisation, service redesign, facilitation and successful implementation of service improvements at a senior level
• Ability to empathise and build rapport with clinicians, front-line staff, managers and others to influence, motivate and engage them in specific projects,
• To ensure successful delivery through stakeholder engagement and transformational strategies
• High level people management skills
• Ability to receive, process, summarise, interpret and communicate complex, sensitive and contentious information where there are barriers to acceptance and resistance to change
• Excellent facilitation and presentation skills - must be able to manage varying levels of understanding
• Organisational and project management skills, with the ability to manage priorities and achieve delivery against challenging deadlines
• Advanced keyboard skills

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD (PDF, 781.0KB)
• Working at LGT (PDF, 4.2MB)