General Manager - EICC - Edinburgh

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Job Introduction

Location: Edinburgh International Conference Centre (EICC)
Business: Levy UK + Ireland

Salary:£70,000 + Benefits
Role Overview

As General Manager at the Edinburgh International Conference Centre (EICC), you'll have overall responsibility for delivering an exceptional, market-leading hospitality operation within one of the UK's most prestigious conference and events venues.

This is a high-profile leadership role where commercial acumen, operational excellence and inspirational people leadership come together. You'll lead large, multi-disciplinary teams across conferences, exhibitions, banqueting and retail, ensuring Levy's standards are not only met but consistently exceeded - for clients, guests and partners alike.

You'll act as the senior on-site leader and a trusted partner to the EICC, driving innovation, financial performance and a culture of pride, inclusion and excellence.
Key Responsibilities

Strategic & Commercial Leadership

• Own and deliver the overall business strategy for Levy at EICC, aligned to Levy UK & Ireland objectives.
• Drive revenue growth, profitability and commercial innovation across all food and beverage operations.
• Lead annual budgeting, forecasting and long-term financial planning, ensuring strong cost control and margin delivery.
• Identify new opportunities to enhance guest experience, efficiency and sustainability.

Operational Excellence

• Oversee all hospitality operations including conferences, banqueting, exhibitions, retail and bars.
• Ensure seamless delivery of complex, high-volume and high-profile events.
• Maintain outstanding standards of food quality, service, safety and compliance at all times.
• Champion continuous improvement and operational best practice.

Client & Stakeholder Management

• Build and maintain a strong, collaborative partnership with EICC leadership and key stakeholders.
• Act as the senior escalation point for clients, ensuring issues are resolved quickly and professionally.
• Represent Levy positively at internal and external forums.

People & Culture Leadership

• Lead, inspire and develop a diverse management team and workforce.
• Create a culture where people feel valued, supported and empowered to perform at their best.
• Drive engagement, retention, succession planning and talent development.
• Champion Levy's commitments to inclusion, wellbeing and sustainability.

Governance, Safety & Compliance

• Ensure full compliance with food safety, health & safety, licensing and employment legislation.
• Embed Levy's safety-first culture across all teams and operations.
• Maintain robust controls, audits and reporting processes.

What We're Looking For

• Proven General Manager or Senior Operations leadership experience within large-scale hospitality, events or venue environments.
• Strong commercial and financial acumen, with experience managing complex P&Ls.
• A confident, credible leader with the ability to influence senior stakeholders and clients.
• Experience leading large, multi-site or multi-function teams in fast-paced environments.
• Passion for food, service, innovation and guest experience.
• Calm under pressure, highly organised and solutions-focused.

Why Join Levy at EICC?

• Be part of Levy - a global leader redefining premium hospitality experiences.
• Lead one of Scotland's most iconic and dynamic conference venues.
• Work in partnership with a world-class destination brand.
• Competitive salary, bonus and benefits package.
• Real opportunities to shape the future of the business and develop your career.