General Manager- Bench, Midlands area

Job Description

This is a Bench General Manager role, travel between our Midlands venues will be required.

As a General Manager your role will be to maximise performance in all areas of your casino. You will make the difference by inspiring, motivating and leading your team to deliver exciting and entertaining experiences to your customers. Along with your management team and your regional manager, you will develop and implement a business plan that delivers success for your stakeholders; the customer, the employee, the shareholder, the local community and the regulator.

You will;

• Be accountable for the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
• Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Build a highly capable management team who are fanatical about the delivery of safer gambling, customer excellence and a quality product.
• Recruit and develop a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure and food and beverage
• Proactively drive sales and control margin and costs to drive casino profitability
• Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling

Qualifications

• PML license holder
• Experience of leading a large team within a service driven environment
• Experience of managing change and building a positive culture
• (Preferred) Previous experience of implementing large scale or effectively personalised promotional events
• (Preferred) Previous experience of managing / directing a customer orientated retail business to a wide range of customers including VIPs and regular visitors
• Fanatical about delivering unrivalled customer experience
• Excellent leader / communicator, also able to collaborate with the wider business

Additional Information

The role will include travelling to multiple locations, therefore full flexibility is required.

Successful applicants will be invited to an open day at Grosvenor Casino, Hill Street Birmingham which will include a venue tour & an opportunity to find out more about the GM Bench role.]]>