Senior Manager, Employee Relations Lead, HR

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Job description

Connect to your Industry

The UK Employee Relations team are responsible for supporting the firm across a broad spectrum of ER activities including complex case management, organisational change, and people policy development.

This is a senior Leadership role within the ER team, with accountability for leading a team and proactively driving ER transformational change, innovation, and risk based commercial solutions. You will work closely with other functional leaders in delivery of strategic ER support reporting to the Head of Employee Relations in the UK.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

As Employee Relations (ER) transformation and evolution continue, you will be instrumental in driving positive change, particularly in complex case management and organisational change initiatives. Operating strategically, you will deliver on the transformation agenda, embedding the new operating model and ER service evolution, and ensuring continuous service improvement. You will also serve as a point of escalation for service delivery and resolution.

High level role scope

• Leadership of a team of Employee Relations specialists
• Being the point of escalation on high risk and complex cases
• Strategic leadership of organisational change activity (restructuring, engagement, TUPE and M&A) from an ER perspective, ensuring programmes are resourced appropriately and delivered effectively and efficiently within agreed timeframes
• Monitor and stay informed of internal strategic changes and external best practice, legislative and regulatory requirements and ensure the Employee Relations service remains reflective, compliant, and aligned
• Ensure service delivery standards and measurement against SLAs/KPIs are met within the ER function and with third party vendors
• Manage BAU relationships with external vendors, internal customers and other stakeholders and provides a point of escalation for any service issues that arise
• Brings a transformation/CSI mindset to both the ER team and the wider HR function to ensure our processes are market leading and embrace technology and automation
• Work effectively within an inclusive team culture where people are recognised for their contribution; and demonstrates a willingness to support and cover for other ERLT members as required to provide a seamless service to the business.

Detailed role scope

• Leading a diverse portfolio of work across the full ER spectrum at any one time, with competing deadlines and priorities
• Leading and supporting a team to ensure the effective and timely resolution of ER matters, including complex casework and organisational change, ensuring the team are working as credible, trusted and commercially astute SMEs
• Working with stakeholders to develop, shape and design organisational change and engagement programmes including restructure, TUPE in and out, changes to T&Cs
• Pro-actively engaging HR and business stakeholders to provide commercial, risk-based people solutions aligned to the Firm's goals and shared values. Upskill leaders and drive self-service whilst cultivating strong and meaningful relationships with leadership teams both within and outside of HR.
• Embedding the strategic direction for the team and ensures that all performance management measures are well-defined, comprehensible, and achievable
• Accountability for the operational management of the ServiceNow case management system, streamlining case management practices and ensuring the technology is being used for maximum effect
• Accountability for case management and organisational change reporting, ensuring the data is presented visually and informatively with thematic analysis, and is delivered according to pre-agreed reporting cycles. Provides recommendations for proactive ER interventions to address recurring issues and themes
• As a member of the ERLT, carrying out People Leader activities including recruitment, coaching and development and performance management of the Employee Relations team members
• Coaching and development of HR colleagues to maximize their confidence, capability, and consistency of approach in respect of all sensitive ER matters
• Accountability for ongoing service improvement; facilitating regular case reviews and reviews of organisational change programmes, ensuring quality assurance, recommendations and learnings are communicated, implemented, and monitored as appropriate
• Providing assurance on the robust management of complex ER projects, cases and organisational change programmes to the Head of ER, Director of People & Operational Effectiveness and Partner for HR, providing updates and briefings on the progress of all complex ER cases, claims, settlements
• Leading on high risk and complex cases as required
• Supporting the development of ER policies and procedures
• Lead other ad hoc ER projects as required.

Connect to your skills and professional experience

• Comprehensive understanding of UK employment legislation and extensive experience delivering activity across the spectrum of ER.
• Demonstrable experience of leading, managing and developing a team of multi-disciplinary ER specialists
• Extensive experience of complex case management experience including the management of ACAS early conciliation and Employment Tribunal claims and designing, leading, and overseeing complex organisational change programmes
• Experience of using case management systems such as ServiceNow
• Ability to adopt a continuous improvement approach to ensure the service continues to positively develop and evolve
• Has a strong service delivery mindset and experience of measuring performance against SLA's, KPI's
• Ability to operate in a fast-paced challenging environment, managing multiple stakeholders and complex / competing priorities and deadlines
• Credible communicator with strong influencing and stakeholder management skills
• Strong relationship builder with the ability to influence and inspire using data, knowledge, and expertise across all stakeholder groups
• Experience of case management solutions and utilising technology to streamline and optimize processes
• Data led approach with a high level of analytical skills

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Human Resources

At Deloitte, Human Resources is transforming. We are already an award-winning HR team but we're not resting there. We want to make an impact that matters for our people, our clients and for society. To achieve this, we're firmly embedding HR into the business, advising and innovating along with our business leaders.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Deloitte's a large, complex and fast-paced organisation but it's open to new ideas. Everyone is encouraged to show initiative and challenge the norm."

-Lisa, Enabling Functions

Our hybrid working policy

You'll be based in one of our UK locations with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level .

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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