General Manager

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Role: General Manager

Location: West Hall, West Byfleet

Hours: 37.5 hours per week

Salary: Competitive

We are seeking a General Manager to join our leadership team & oversee the daily operations, staff management, & strategic development of West Hall, West Byfleet ensuring customer satisfaction & commercial success go hand in hand.

Key Responsibilities:

• Lead and manage the day-to-day operations of Anchor West Hall, ensuring smooth and efficient running of all events and functions.
• Oversee and support the team, including hiring, training, and performance management.
• Develop and implement strategies to improve operational efficiency, guest satisfaction, and overall business performance.
• Maintain strong relationships with clients, suppliers, and stakeholders to ensure seamless service delivery.
• Manage budgets, financial reporting, and ensure cost-effective operations.
• Work closely with the marketing and sales teams to drive revenue growth and expand our client base.
• Ensure compliance with all health, safety, and regulatory requirements.
• Resolve any guest complaints or issues in a professional and timely manner.

Qualifications and Experience:

• Proven experience in a senior management role within the hospitality, event, or venue management industry.
• Strong leadership and team management skills, with a focus on staff development and motivation.
• Excellent communication, negotiation, and interpersonal skills.
• A strategic mindset with the ability to identify and implement business growth opportunities.
• Strong financial acumen and experience managing budgets and financial reports.
• Ability to work under pressure, manage multiple priorities, and meet deadlines.
• A passion for hospitality and providing exceptional customer service.
• Knowledge of health and safety regulations and industry best practices.

Skills and Knowledge:

Operational knowledge of large multi-functional locations.

Strong customer service mindset.

Business planning, budget management, and sales and marketing understanding.

Familiarity with legislation related to care.

Anchor - a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan - contribute between 4% and 8% and we'll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.