General Manager

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A bit about the job

As General Manager, you'll oversee every detail to ensure a memorable guest experience.

You're proactive, approachable, and a visible leader for your team. As a Marriott General Manager, you embody the brand's values - thoughtful, forward-thinking, and true to the Marriott name.

You'll create a welcoming environment where guests feel at home, from check-in to check-out, while managing all aspects of hotel operations. Are you ready to lead the newly refurbished Edinburgh Marriott Hotel Holyrood, driving force behind our hotel's success, ensuring smooth operations, financial growth, and deliver exceptional service - all with a dash of charm and a sense of humour.

Who you will work with

As the General Manager, you will be supported by Hamilton Pyramid Europe, a premier hotel management company renowned for its excellence and innovation in the hospitality industry.

Hamilton Pyramid Europe is a vibrant and forward-thinking company with a solid track record of managing luxury and upscale hotels all over Europe. We're experts at turning properties into standout destinations with exceptional service, smart strategies, and top-notch operations. With our extensive experience and dedication to creating great guest experiences, you'll have all the support you need to drive the hotel's success and make a real impact.

What We're Looking For

• Leadership & Accountability: Oversee all hotel operations, ensuring high service standards and profitability, with a hands-on leadership approach.
• Experience: Proven track record managing a hotel, ideally at an upscale level, with a focus on customer service in a competitive market.
• Team Management: Lead, motivate, and develop staff, ensuring a positive, harmonious work environment and staff well-being.
• Operational Oversight: Manage all departments, with a key focus on repositioning the hotel. Prior experience across operational areas and several years as a General Manager is beneficial.
• Profit Maximisation: Drive sales, optimise revenue, and seize strategic growth opportunities while ensuring an outstanding guest experience.
• Dynamic & Commercial: Strong understanding of sales and marketing strategies to elevate the hotel's market position.
• Collaborative: Engage effectively with management and ownership, providing high-quality business insights.
• Networking: Build strong relationships across the industry, promoting the hotel locally and internationally.

Your Key Focus Points

• Repositioning the Hotel: Lead the strategic repositioning of the hotel post-refurbishment to establish it as a premier destination within the local market, enhancing its brand presence and attracting a diverse clientele.
• Revenue Growth: Maximise revenue across all key areas - Food & Beverage, Spa, Leisure, and Rooms. Lead strategic monthly reviews and stay ahead of market trends.
• Operational Excellence: Ensure top-level service and brand standards, conducting regular audits for safety, cleanliness, and maintenance.
• Team Development: Foster a performance-driven culture, ensuring staff development, performance reviews, and compliance with company policies.
• Financial Management: Prepare and manage budgets, control costs, and optimise profitability through careful planning and forecasting.
• Health & Safety: Ensure compliance with all safety regulations, fire protocols, and food policies while maintaining up-to-date training and risk assessments.

Your Profile

• Bachelor's or Master's in Hotel Management or related field preferred.
• Minimum of five years' hotel experience, with at least three in a senior management role.
• Proven leadership, people management, and financial acumen in the hospitality industry.
• Fluent in English with excellent communication and organisational skills.
• Positive, outgoing leader with a commitment to operational excellence.
• Strong problem-solving skills and the ability to thrive under pressure.
• This job role requries you to have the right to work in the UK

The offer

• Exceptional performance related bonus scheme
• Cycle to Work Scheme - the company operates this scheme, to support our associate's health and wellbeing, and our focus on the environment.
• World class training and development, including leadership development.
• Room and Food & Beverage discount with Marriott International and Hamilton managed hotels.
• Free access to the Hotel Gym, because your wellbeing is important.
• A range of team engagement activities throughout the year.
• Perkbox - Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema's and more...
• Canada Life - You will have access to an employee assistance helpline (inc. counselling, GP Service, Physio Advice, Helpline)
• Private Health Care: Comprehensive health coverage provided by BUPA.
• Life Assurance.

Interested

For more information, please contact Marie Belaen, Hamilton Pyramid Europe on: hotel@hamiltonpyramid.com

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