General Manager
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Position: General Manager
Location: Bury
Grade: RCS H
Contract Type: Permanent
Closing Date: Thursday 24 th October 2024
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes ... we're looking for you.
At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, "Best Place to Work."
If this sounds like a team you'd like to join ... keep reading.
We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;
- Account management responsibility for the customer, strengthening existing customer relationships, developing new, improving customer experience (CXM) and where possible identifying growth opportunities.
- Understand, take ownership, and adjust where necessary daily, weekly, and monthly customer facing KPI's (labour productivity, absence, inbound and outbound service levels, on-time picking, picking accuracy, inventory accuracy, POD response credit / query times, inventory adjustments and OTIF.
- Align volume forecast with customer and review weekly / monthly resource planning with FLM's and Business Support manager. Develop a work strategy for next month / period and agree costs with customer.
- Track Site Performance Cube comparing the installed and utilized capacity, understanding the causes for the gap between them, understanding the financial and customer impact resulted by this gap and address actions with site ops teams.
- Participate in a Monthly Results Meeting with the entire leadership team and employees, presenting the site's results, priorities and promoting engagement within the team.
- Responsible for partnering with local HR Business Partner regarding any employee/industrial relations matters e.g. unions, works councils etc .
You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:
- Previous experience in logistics/warehousing/transport operations.
- Transport operations experience.
- Capability of planning, defining, and deploying strategic plans.
- Ability to lead change initiatives.
- Leadership skills, experience in managing several reporting layers.
- Sound understanding and experience of operational processes and stakeholder management.
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
- Company Car or Car Allowance
- Free confidential 24/7 GP Service
- Hundreds of discounts (including Retail, Childcare + Gym)
- Affordable loans & Enhanced Pension Scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
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