General Manager

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General Manager, Albert's Schloss, Liverpool

Salary: £70,000-£75,000 + up to 32% bonus (OTE £90k+)

Albert's Schloss, Liverpool is seeking an experienced, highly motivated individual for the position of General Manager. Albert's Schloss Liverpool opened it's doors in December 2022 in the iconic Radiant House in the heart of Liverpool City Centre. Influenced by our travels across Alpine Europe; Albert's Schloss is a blend of roaring fires, tankards of Europe's finest bier, delicious Bavarian inspired dishes from our Cook Haus and bakery plus seven nights of showtime.

Albert's Schloss is part of the a multi-award winning Mission Mars Group - a 25 venue hospitality business with 1,200 colleagues and an annual turnover of around £75m.

We aim to be world-class in every aspect of our operation and our General Manager is the key to fostering and developing a culture of high performance through leading, nurturing and developing their team to achieve success.

Leading a management team of 15, and 130 team members, we are seeking a high calibre leader who will drive team engagement, high quality food, drink, service and entertainment to deliver a world-class experience for our guests and team. We are seeking an experienced operator who is committed to their profession as a hospitality leader, and constantly strives to deliver exceptional business results through innovation, people, and sustainability.

What you'll be doing

• Co-creating (with Director of Operations) and delivering annual business plan.
• Identifying priorities, goals and key initiatives for the business with all key departments and direct reports.
• Monitoring, coaching and encouraging management team to achieve goals through a structured and action-orientated approach.
• Encouraging a culture of obsessive guest experience
• Encouraging a culture aimed at highest possible team engagement.
• Fostering a culture of team development, growth and opportunities.
• Embracing and implementing innovation, best practice, and world class standards.
• Leading the business in financial success.
• Leading the venue in sustainable practices.
• Ensuring compliance in all health & safety, team training, and auditing.
• Analysing key data and metrics on a regular and timely basis to improve performance and results.
• Fostering a culture of team wellbeing, care and support.
• Ensuring team par levels are achieved and recruiting through a values and behavioural approach.
• Role modelling our values of Fun, Authentic, Positive, Initiative, Neighbourly, Committed.

Experience required:

• Experience at General Manager level within a high-volume hospitality business.
• Experience of leading and managing large teams and multiple departments.
• Demonstrable success in driving team engagement, team turnover, guest experience, and financial success.
• Experience of successfully managing budgets and P&L account.

Person specification:

• An outstanding leader and role model in professionalism, commitment and team development.
• Self-aware, disciplined, and consistent.
• Has high emotional intelligence.
• Self-motivated, goals focused, and action orientated.
• Data driven with strong commercial awareness.
• Leads with empathy and compassion.
• Able to have candid conversations.
• Highly organised, structured and disciplined.
• Effective at delegating tasks.
• Excellent attention to detail.
• Effective problem-solver and ability to multi-task.
• Strong and effective communicator at all levels.
• Knowledgeable and committed to their profession.

Rewards for your hard work:

• Competitive salary of £70,000 - £75,000 (depending on experience).
• Bonus - earn up to 32% of annual salary per year (paid quarterly).
• Guest Experience Bonus (paid monthly).
• Team food available daily.
• Training and development courses at Mission Mars Hospitality Management Academy.
• International innovation and development conferences.
• Supplier trips and incentives.
• Annual Manager's Conference at Albert Hall.
• Annual Awards & Christmas Party, Summer BBQ, Birthday Lunch.
• 50% discount in all Mission Mars venues for you and your guests.
• Employee Assistance Programme with Hospitality Action.

This is an incredible opportunity for a hospitality leader and professional to lead Albert's Schloss Liverpool to continued success.

For more information about us, visit - www.albertsschloss.co.uk

Our Talent team will review all applications within 7 days.

Salary: £70,000-£75,000 + up to 32% bonus (OTE £90k+)