General Manager

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

This is the perfect role for an experienced operational manager who wants to gain experience in acute and specialist portfolio.

In this role, you will be based at the St. Mary's Hospital site and will be working as part of the St. Mary's Acute and Specialist Medicine triumvirate team to lead a service of 460 WTE staff and £28.5 million delivery against quality, financial, performance and strategic objectives. To excel in this role, you will already have proven operational management experience and a solid grounding in leading a complex service and team.

This role will be ideally suited for individuals with a good grounding in operational management looking to develop and spend more time on strategic programmes alongside the day to day.

You will have strong skills in communication and relationship management with a range of internal and external stakeholders and a proven track record of managing competing demands while delivering complex programmes of work against a plan and to a deadline.

Main duties of the job

As the General Manager you will:

• Be accountable for the operational performance of the Directorate. This will include accountability for the delivery of high quality patient care, clinical governance, patient safety, clinical quality, and delivery of financial targets.
• Have joint responsibility with the other Directorate General Managers and members of the Divisional management team for driving forward divisional wide programmes of work and service direction linked to finance, operational performance and quality.
• Work closely with the Divisional Director of Operations to implement the objectives for the directorate.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

• First degree or equivalent.
• Evidence of other specialist knowledge at higher degree or Masters level.
• Extensive knowledge of the NHS in the acute sector with up to date knowledge of patient services.
• Evidence of CPD.

Experience

Essential criteria

• Significant experience within the Healthcare sector at General Manager level or equivalent manager including responsibility for strategic planning and budgetary control for a group of complex medical/surgical specialities
• Demonstrable success in delivering large scale change and performance with and through management and clinical teams.
• Experience of managing and deciding on complex employment issues.
• Experience of writing complex business cases and policies

Desirable criteria

• Experience of senior operational management experience within urgent & emergency medicine pathways

Leadership Competencies

Essential criteria

• Ability to participate in 24 hour on-call management rota.

Ability/ Skills

Essential criteria

• Ability to build successful teams.
• Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve staff to meet challenging targets including individuals and teams in partnership organisations.
• Able to work visibly, and to roll model active engagement to support change.
• Able to develop effective networks, and to work in partnership with others to deliver and improve services.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Documents to download

• Job description (PDF, 627.2KB)
• Function Requirement Form (PDF, 280.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)