General Manager

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Job Introduction

Purpose of the Role:

We are seeking an exceptional General Manager to lead and develop the Portering, Logistics, Cleaning, Catering and Security operational teams within our central London Hospital. This role involves managing client and contractual relationships in a commercial manner while ensuring compliance with company policies.

The General Manager will oversee a wide range of services, including patient and retail catering, cleaning, portering, security, pest control, linen, and helpdesk services across the UCLH contract, which spans four inpatient hospitals and 30 outpatient/staff facilities.

Key Responsibilities:

• Service Delivery: Ensure services are delivered to the high standards detailed in the contract specifications through the application of high-level technical skills across various functional activities.
• Business Plan Execution: Deliver elements within the business plan to achieve the current year's performance targets.
• Annual Plans: Develop and implement the annual business, financial, and people plans for the contract.
• Penalty Minimization: Ensure service delivery meets or exceeds agreed levels to minimize financial penalties under the Penalty Mechanism System.
• Financial Coaching: Coach and support General Managers in achieving financial delivery in their respective roles.
• Relationship Management: Maintain effective internal and external client and user relationships.
• Health and Safety: Ensure delivery of Health and Safety policies and standards across all services.

Qualifications and Skills:

• Proven experience in managing large-scale operational teams within a healthcare or similar environment.
• Strong commercial acumen and experience in managing client and contractual relationships.
• Excellent leadership and people management skills.
• High-level technical skills in service delivery across multiple functional areas.
• Strong financial management and business planning capabilities.
• Excellent communication and relationship-building skills.
• In-depth understanding of Health and Safety policies and standards.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/0509/96279008/52669755/R/SU

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!