General Manager

Job Description

We're looking for apassionate, customer focusedGeneral Manager, with previous casino management experience and a current Personal Management Licence (PML) to lead our Grosvenor Casino Cardiff. You will provide leadership and direction to the whole team, inspiring belief in the company vision and creating amazing experiences for our customers.

When we asked our existing team about what it takes to be great in this role, they told us; our people are key to the success of our organisation; from our support teams to those in our Venues, providing first class customer service.

• You'll have to be a great people leader, building an inclusive, trusting and high performing culture. You'll coach, mentor and inspire your team to achieve their full potential and will work with them to understand each of their development needs.

• You need to be human; we're an incredibly diverse organisation from both a customer and team perspective and we want to make sure everyone feels able to be themselves.
• You'll need to drive a culture of high engagement, instilling the confidence in our teams to deliver top customer service. Our customers are at the heart of everything we do, and we want to make sure we are providing first class customer focused experiences which excite and entertain.
• You need to understand the context; your role here will be bigger than your venue; your stakeholders and peers will be based all over the UK, across multiple functions and with multiple priorities; building great relationships with them, influencing them and networking will be key to your success.
• Our General Managers must have a strong commercial acumen; our competitors aren't just other Gaming businesses; they're hospitality venues, retailers and local businesses. We have to stand out both as an employer and destination of choice. You need to keep on the competition, understanding what they're doing, whether that be in a busy city-centre location or by the sea.
• You need to be an innovator; our Venues are more than just gaming; they're where our customers come to be entertained, whether that be for a great dining experience, drinks with friends or seeing some entertainment. Whilst lots of what you do is driven by the business, you'll also have the opportunity to be creative in your Venue. If you see an opportunity, go for it. We're experts in Gaming but we're looking for people who understand the hospitality industry and what it takes to deliver a great customer experience. We want to learn from you as well!
• Our business is evolving; you'll need to be able to embrace change; sometimes quickly.
• You'll need to understand the intricacies of running a Gaming Venue; we're proud to say that we 'do' Safer Gambling well and want all of our team to be the face of getting this right.
• Finally, we need strong communicators who are able to identify areas for improvement; if you think we need to be doing something differently, we want to know. If you spot something that needs changing, tell us.

Qualifications

• Previous operational leadership experience in the casino industry
• Current Personal Management Licence (PML)
• Experience of managing change and building a positive culture
• Previous experience of managinga customer orientated business to a wide range of customers including VIPs and regular visitors

  Closing date for applications is Friday 20th September.

Additional Information

• Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
• Fantastic Rewards Package: Beyond a competitive salary, our rewardpackage includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding.
• Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
• Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team's success.
• Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
• People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
• High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
• Emphasis on Growth: At Grosvenor, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.

Don't miss out on the opportunity to join a people-focused business, offering a high-performing culture where you and your team can work, win, and grow together.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.]]>