General Manager

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Position: General Manager
Location: Banbury
Grade: RCS I
Contract Type: Permanent - Full time

While logistics is at the heart of what we do, it's our incredible team that truly makes us shine. With a global workforce spanning over 500,000 members across 220 countries, we've assembled a powerhouse of talent that drives our success. But we're not just about numbers - our commitment to innovation and embracing cultural diversity sets us apart from the rest.

At DHL, we believe in offering unparalleled opportunities for personal and professional growth, making us one of the most sought-after companies to work for. So, if you're someone who wants to be part of a team that's making a real difference in the world, then join us on this incredible journey. Get ready to embrace change, unleash your potential, and be a part of something extraordinary.

We have an exciting opportunity for a commercially focused General Manager to join the team in Banbury within the Healthcare and Specialist Logistics business unit. The successful applicant with be responsible for day-to-day operational performance of warehouse operations for multiple customers. Including H&S, Quality, Service Delivery and Commercial Performance of the sites.

If this sounds like a team you'd like to join ... keep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

• Responsible for day-to-day operational performance of warehouse operations for multiple customers. Including H&S, Quality, Service Delivery and Commercial Performance of the sites.
• Lead the customer relationship, ensuring that they are promoters of DHL as measured by CXM, leading the Customer Satisfaction Survey (CXM) outcome to ensure that DHL are seen as Provider of Choice for all customers.
• Leading the employee engagement strategy that ensures that DHL are Employer of Choice in the local area, measured by annual EOS.
• Own the execution of compliance including H&S, Quality Regulatory and all other Operational Excellence requirements.
• Develop the operational solution of a new site and then lead the implementation and customer transition.
• Ensure all aspects of service KPI's are delivered for all warehouse and freight activity, financial performance is within the agreed budget or justify variances and weekly performance metrics are understood and managed.

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

• Previous Senior Operations/General Management experience, within a complex warehouse and transport contract - Essential
• Commercially focused, CXM and a high level of customer management at a senior level.
• Experience of playing a leading role in new site startups, closures, and customer transitions - Desirable
• Customer Leadership experience with a commercial focus and understanding of closed book contracts, ideally with multiple customers of a complex nature.
• Multi sector experience would be advantageous, but not essential.
• A can do attitude to deliver a world class service.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Access to the DHL Company Car Scheme or car allowance.
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.