General Manager

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Position: General Manager
Grade: RCS I
Location: Hatfield AL10 8XF
Contract Type: Perm
Closing Date: Sunday 26th May 2024

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes ... we're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, "Best Place to Work."

We have an exciting opportunity for a General Manager working within our Retail sector, who's primary responsibility is to take full leadership, operational and financial responsibility for managing a safe, efficient, and profitable site for the organization and the customer.

If this sounds like a team you'd like to join ... keep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

• Define the site KPIs to be achieved this year and next year, and develop plans to achieve these goals.
• Ensure the site health and safety risks are analysed and understood and actions are in place to reduce or eliminate these risks, taking personal accountability for any risk mitigation project with a multi year target completion time.
• Maintain processes and required statutory qualifications to ensure compliance with all relevant regulatory and local legal obligations.
• Lead commercial reviews with the customer (growth and renewal) and develop customer relationships year-on-year to ensure customer retention and loyalty.
• Lead the overall approach to resource planning and management, direct reports are recruited, assessed, trained and resources are planned to meet the forecasted volume and managed to achieve optimum performance within budget and the organisational structure is lean and efficient.
• Accountable for the overall multi year performance of the site, including achievement of agreed customer KPIs, delivering site budget, financial results and other internal KPIs (eg. safety, operational, employee related etc).

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

• Previous Retail Supply Chain experience, with knowledge of the retail sector, customer trends and needs.
• Excellent operational knowledge and understanding of specific customer, systems, and procedures.
• Must be able to demonstrate the ability to provide the budgetary and financial controls and be able to operate effectively in an "Open Book" environment.
• Manages business through effective use of Key Performance Indicators.
• Competent in developing, reviewing, and reporting budgets. Responsible for achieving profit targets.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Company car or allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.