GAIN Customer Science - Senior Data Analyst

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Business Unit: Customer Science: We help brands to get a deeper understanding of their customers and uncover opportunities for more personalised experiences.

Team: Analytics

Reporting to: Head of Analytics

Location: London/Hybrid - 2 days in office minimum

ABOUT:

GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress.

We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions.

Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don't just embrace innovation - we engineer it, transforming information into action, and ideas into breakthroughs.

This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth, and deliver measurable impact.

THE ROLE:

The purpose of the role is to deliver insightful and actionable analysis that answers our clients' objectives in a timely manner. With a deep knowledge of our clients' customer data, you will deliver solutions and recommendations that meet the projects' agreed objectives. Fostering strong relationships with clients, communicating in a way that works for them, and having them believe and trust our analysis, are pivotal aspects of the role.

RESPONSIBILITIES:

• Production of ad-hoc analysis for clients, agreeing project objectives, scope and delivering customer analysis and detailing key recommendations
• Identifying and advising on actionable recommendations based on key findings from analysis
• Answering quick questions using data to help guide business decisions
• Peer review of colleague's work, prior to delivery to clients
• Present methodologies, potential solutions and results at client meetings
• Mentoring of more junior members of staff
• Work independently and with client strategy team to create accurate scopes of work for projects for our clients
• Building strong working relationships with our clients, demonstrating the analytics that has been produced and assisting with strategic decisions
• Working with clients and internal stakeholders on establishing analytics roadmaps for our clients

Requirements

• 4+ years experience as a Data Analyst
• Strong experience using SQL to produce data analysis, within Databricks, Big Query or SQL Server preferred
• Experience using data visualization tools; Power BI, Tableau, Looker etc
• Advanced excel skills
• Experience working with Retail or Customer data in a commercial setting
• Data manipulation: experience analysing large volumes of data and a solid understanding of database principles and efficiencies desirable.
• Excellent communication and presentation skills: can explain complex analytical work in a logical way which can be understood by a non-analytical audience
• Capable of planning and managing own time to ensure timely delivery of projects

Outcomes:

• Ad-hoc analytical projects are delivered to specification and schedule
• Quality of output and recommendations are improved
• Best practice in the team is established
• Recommendations to our clients on what to do next is improved

Measures of Success:

• Accurate and timely delivery of client projects, to technical specifications and with a consistent output
• All work delivered in line with company policies around data and security
• Project deliverables are in line with the scope of the project

HOW YOU'LL WORK:

Constant curiosity: You can think critically and understand the data, knowing where you need to take action. You're analytical with the ability to investigate and resolve

Pushing boundaries: You'll make the most efficient use of technology, suggesting process improvements

The power of our imagination: You're a problem solver who goes the extra mile. You'll know the best approach to take with clients to get results.

Making it happen: You're proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions.

Putting people first: You'll build effective relationships with people, internally and externally, understanding both business and client needs.

Benefits

Our benefits for UK employees include:

• Private Medical Insurance
• BUPA Life Assurance
• Income protection
• Employee Assistance Programme
• Cycle to Work salary sacrifice scheme
• Tech & Wearables salary sacrifice scheme
• Octopus EV Scheme
• Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity